Vice President, Client Services - Hanleigh

Vice President, Client Services

Assist in the development, implementation, and monitoring of office strategic initiatives, goals, and objectives. Responsible for the overall operations of one or more business units inclusive of workflows, policies and procedures and work quality. Position will be hybrid in our CT office 2-3 days per week.

We’re looking for a strategic and people-focused leader to join our team as Vice President, Client Services
. This role will lead business operations, drive client satisfaction, and develop high-performing teams in a fast-paced insurance environment.

• Drive operational excellence, workflows, and performance metrics
• Partner with leadership on strategic initiatives and business growth
• Build strong relationships with clients, carriers, and stakeholders
• Oversee compliance, risk management, and continuous improvement efforts

• Proven leadership experience in client services, operations, or insurance & financial services
• Strong background in team leadership, strategy, and execution
• Ability to influence, problem‑solve, and drive results in a complex environment

If you’re a collaborative leader who thrives on driving results and elevating teams, we’d love to connect.

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law.

We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law.

We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.