Manager, Customer Solutions

601 Marshall Phelps Rd, Windsor, CT 06095, USA

Posted Tuesday, February 10, 2026 at 7:00 AM

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day.

Be part of something bigger with Chromalloy!

Total Rewards Program is designed to support you today and in the future.

• Comprehensive and flexible benefit options starting on day one
  , including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your
  first day of employment
  !
• Competitive pay, including eligibility for quarterly and annual bonuses
  , depending on role and site.

Eligibility for individual benefit plans may vary based on employment status.

The Customer Solutions Manager will have primary responsibilities for the Customer Solutions team within the local operating unit. The Customer Solutions Manager will be an experienced customer service professional who is able to lead the Customer Solutions team and provide our customers with the most reliable, efficient service, and innovative solutions in the industry. Strong management and leadership skills are required.

• Lead the local Customer Solutions team and ensure that our customers experience a strong, reliable, and transparent level of service and satisfaction
• Ensure the Customer Solutions team provides timely communication and issue resolution
• Ensure all aspects of the customer experience exceed our customer’s expectations
• Ensure the team is employing best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews
• Develop and implement a comprehensive training and development plan for each member of the Customer Solutions team to guarantee a baseline skill level and continued professional growth
• Identify process and procedure improvements necessary to increase efficiencies and the customer experience
• Own the customer relationship and communicate the “voice of the customer” internally and externally based on customer feedback and performance metrics
• Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers
• Responsible for compliance to our customer contractual obligations and export control regulations
• Support business development and sales through the quote process, pricing data, profitability, capability analysis, and business models
• Able to leverage customer relationships and knowledge of Chromalloy’s value proposition to identify opportunities which enhance year over year revenue growth and customer retention.

Education: Bachelor’s degree with five years’ experience preferred; or equivalent combination of education and experience.

Experience: Management, Sales, Business Development, Operations, Quality and/or Customer Service experience in an aerospace or highly regulated industry

• Demonstrated understanding of customer requirements and focus to achieve these objectives
• Strong decision-making skills and ability to use sound…