Customer Service Specialist

We are seeking a Customer Service Representative based in Windsor, CT to support our customers and internal teams through responsive service, accurate quote preparation, and effective order coordination. This role plays a critical part in ensuring customer satisfaction by delivering timely solutions, managing inquiries, and supporting the overall success of our aftermarket operations.

• Deliver customer service and support to end-users for all company products
• Interact with customers to obtain, provide and process information in response to inquiries, concerns and requests about products and services
• Prepare quotes for parts / service needs
• Research required information using available resources
• Follow standard processes and procedures
• Identify and escalation priority issues per client specifications
• Redirect problems to appropriate resource
• Stay current with system information, changes and updates
• Effectively manage large volume of customer interaction

Standing, walking, sitting for long periods, talking on the computer.

Skill and Knowledge

Qualifications:

• Mechanical aptitude with ability to speak/write/type clearly and accurately
• Knowledge of customer service principles and practices
• Multi-tasking capabilities;
• Ability to establish proper course of action to ensure that work is completed efficiently and timely
• Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
• High School Diploma or GED
• Ability to obtain and maintain a proficient level of product/service/customer base knowledge.
• Ease in establishing and maintaining productive relationships both internally and externally
• Strong written and oral communication skills – an active listener with proven collaboration skills.
• High competency w/ Microsoft Office Products:
  Word, Office, Excel, Powerpoint
• Accomplished multi-tasker able to prioritize large volume of activity
• Demonstrated technical know-how, analytical skills, and mechanical aptitude
• Experience with continuous improvement tools.

Location

• Windsor CT.

Our Benefits Package…

Medical, dental and vision insurance

Employer contributions to an HSA account

Health Care and Dependent Care Flexible Spending Accounts (FSA)

Company-paid short-term and long-term disability coverage

Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage

Up to two weeks of paid family leave

401k retirement savings plan including a company match