Business Support Representative - Madison Wis Area

Join the Team That Fuels Your Favorite Beverages

At WP Beverages, we're proud to be a leading distributor of iconic brands like Pepsi, Mountain Dew, Gatorade, BUBBL'R Lipton, Klarbrunn, Starbucks, Rockstar, Aquafina, and many more. If you've grabbed a drink at your local store or restaurant, chances are— we delivered it.

Location: Madison or Green Bay, WI

Shift /

Work Schedule:

8:30 a.m.

- 5:00 p.m.

Pay Range: $24.70/Hour

We believe in taking care of our people. Here's what you can expect:

• Generous Paid Time Off
• Comprehensive Medical, Dental & Vision Coverage
• Flexible Spending Accounts
• Critical Illness & Accident Coverage
• Life Insurance
• Short & Long-Term Disability
• 401(K) with Profit Sharing
• Parental Leave
• Tuition Reimbursement
• Paid Holidays

This position is responsible for providing excellent support and service to external and internal customers. This position will interact with all departments within the Company. Developing and maintaining a strong working knowledge of each department's responsibilities is essential to success as a Business Support Representative. Primary duties involve:

• Answering incoming calls and determining appropriate action required to satisfy the needs of external and internal customers
• Documenting customer inquiries and requests, follow-up issues, and resolutions to ensure proper handling and closure of inbound calls
• Prompt, courteous, and accurate dispatching of customer equipment repair calls to the Field Service Techs and related proper recordkeeping of such calls
• Ensuring and drive efficient service dispatch through proper IFS processes and tools
• Retailer portal maintenance, support, and suggestive selling
• Outbound telephone calls to establish a consistent, friendly process to obtain, upsell and process orders when appropriate
• Supporting shareholder services
• Other duties as assigned by the Sales Support Supervisor and Manager to support the Company's mission of profitable growth through the sale and distribution of refreshing beverages, innovative customer-focused marketing programs and superior customer service. Through internal and external superior customer service, the Business Support Representative can help the Company achieve its vision to be the pre-eminent sales and distribution organization
• Other duties as assigned

DISCLAIMER:
The information listed above is not intended to be an all-inclusive job description. A full list of duties and responsibilities for this position is available upon request.

• Possess excellent communication and interpersonal skills, including persuasive and diplomatic skills
• Experience in customer service, inside sales and/or knowledge in beverage sales and beverage equipment areas
• Must possess strong problem-solving, follow-up skills, and basic mathematics knowledge
• Excellent telephone etiquette and customer service skills
• Ability to handle multiple projects and meet deadlines
• Strong organizational skills and ability to sit for prolonged periods
• Excellent understanding and use of Microsoft Office software
• Ability to speak, read, and write the English language
• Working knowledge of Tel-Sell equipment and switchboard operations
• Ability to work well with other employees and departments

Wis-Pak/WP Beverage is proud to be an equal opportunity employer. We comply with EEOC regulations and use E-Verify to ensure employment eligibility.

Join us and be part of a team that's refreshing the world—one bottle at a time.