Sales Assistant

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South Windsor, CT, US

8 days ago Requisition

The Sales Assistant plays a critical role in supporting Electro-Methods' aerospace manufacturing business by assisting with customer account management, quotations, order processing, and contract administration activities. This position serves as a key liaison between customers and internal departments, helping ensure smooth execution throughout the bid-to-production lifecycle.

Reporting to the Customer Services Manager
, the Sales Assistant will support commercial operations by managing customer inquiries, coordinating internal communication, maintaining accurate records, and assisting with contract and order administration. Success in this role requires exceptional organizational skills, attention to detail, strong customer service abilities, and the capacity to manage multiple priorities in a fast-paced aerospace manufacturing environment.

• Support the Sales Team with day-to-day administrative and customer service functions.
• Assist with commercial activities, including quotation preparation and order management.
• Coordinate with internal departments to obtain updates and resolve customer inquiries.
• Communicate customer requests and follow up on open action items.
• Help ensure customer commitments and delivery expectations are met.
• Maintain accurate customer records and support overall sales operations.

• Serve as a commercial point of contact for assigned customer accounts.
• Support the Customer Services Manager in building strong customer relationships.
• Maintain communication with customer engineering, supply chain, and program management teams.
• Respond promptly to customer inquiries and coordinate internal resources for resolution.
• Provide customer-facing updates regarding project milestones and delivery status when needed.

• Process and manage customer RFQs, purchase orders, and delivery schedules.
• Support contract review and order entry activities.
• Ensure technical information and customer requirements are accurately entered into company systems.
• Maintain organized tracking of quotes, orders, deadlines, and customer commitments.
• Assist in managing the flow of information between customers and internal teams.
• Gather customer feedback regarding pricing, quality, lead times, and service performance.
• Support the Customer Services Manager and Cost & Estimating Manager with customer and market insights.
• Assist in tracking customer forecasts and program opportunities.
• Monitor customer activity and communicate changes that may impact business operations.

• Collaborate with Engineering, Operations, Quality, and Supply Chain teams to support customer requirements.
• Organize and maintain customer-related technical documentation, including drawings, specifications, revisions, and technical data packages.
• Support manufacturability reviews, quoting activities, and new product introduction initiatives.
• Participate in SIOP, demand planning, and operational discussions as required.
• Support daily SQDC (Safety, Quality, Delivery, Cost) management processes.
• Escalate issues affecting safety, quality, delivery, or cost performance.

• Associate's degree or Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

• Minimum of 2 years of experience in administrative support, customer service, sales support, or a related customer-facing role.
• Experience supporting quotes, order processing, contracts, or customer account management preferred.
• Manufacturing or aerospace industry experience is a plus.

• Strong proficiency with Microsoft Excel and Microsoft Office Suite.
• Experience working with ERP/MRP systems preferred.
• Basic understanding of purchase orders, contracts, and order management processes.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication…