Hybrid CS Team Lead: Elevate Customer Experience & Coaching
Job in
Windsor, Hartford County, Connecticut, 06006, USA
Listed on 2026-08-18
Listing for:
WM
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management -
Management
Client Relationship Management
Job Description & How to Apply Below
WM Strategic Business Solutions (SBS) in Windsor, CT, seeks a Team Lead for its customer service center. You will guide CSRs, support training, and handle escalations to ensure service excellence.
The role requires overseeing real-time performance, reporting metrics, and collaborating with departments. Hybrid, 4 days in office; hours 8:30-5:00, with a pay range listed as part of the posting.
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