Field Specialist , Advanced CIP

Job Description

Field Specialist I, Advanced CIP

This position requires advanced technology skills to work independently, providing strategic analysis and consultative support to service, maintain, repair, and develop solutions for a wide variety of company products and services. It also includes new business and other support and solution functions as developed or assigned.

• Performs advanced solutions skill services: configuring, installing, troubleshooting, networking, maintaining, and training within area of responsibility on a wide variety of products and services.
• Fulfills the role of consultant/strategic professional; solves high‑end product and repetitive problems/issues.
• Leads others in technical or other problem‑sharing efforts; instructs on processes and demonstrates leadership in handling complex situations.
• Proactively seeks volume‑building opportunities that result in increased utilization of equipment, supplies, and services.
• Assembles, adjusts, maintains, and shares expertise on products according to specifications and/or relevant documentation/instruction, performing the same for equipment operations.

• Understands and promotes support functions and offerings, anticipating and managing customer needs across area levels.
• Manages own time and schedule and assists others in supporting multiple solutions across time/schedule.
• Maintains and leads productive, professional relationships with all customers and company personnel, contributing to overall team success.

• Effectively executes all required workload management and call‑handling procedures, following current field call management requirements.
• Performs a full range of services including customer training, equipment and workflow observation, and solution presentation for improved methods.

• Maintains a full workload, meeting response times, repair times, quality objectives and cost‑control metrics.
• Complies with all company policies and completes administrative tasks accurately and timely.
• Performs administrative duties as assigned, including maintaining required logs, processes and reports.
• Accounts for all time and activity by recording information through the proper tracking system.
• Maintains a "car stock" and/or customer on‑site inventory as assigned/necessary.

• Achieves expected productivity levels associated with assigned workload and level of experience.
• Actively participates in extra‑value program opportunities and bills accordingly.
• Performs other duties as assigned.

• Valid state driver’s license and minimum auto insurance coverage per company policy for positions entailing extensive use of personal car while on business.
• High school diploma; completed classes and experience involving computers, electronics, mechanics, basic networking, connectivity, and printing software application is desired.
• Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
• Certification requirement document:

• Goal‑oriented, self‑motivated, and committed to ongoing self‑development and the development of others.
• Handles highly confidential information effectively.
• Possesses advanced multi‑tasking and prioritizing skills.
• Identifies problems, opportunities, and develops solutions.
• Excellent organizational, interpersonal, and verbal communication skills.
• Effectively resolves conflict and maintains high professionalism under difficult circumstances.
• Advanced use of Microsoft Office and associated computer, mobile technology, and applications.

• Extensive daily travel by automobile between customer locations; may include traveling on foot in a limited urban area and working outdoors in various weather conditions.
• Occasional overnight travel may be required.
• May be required to move objects on wheels up to 400 pounds and to lift objects weighing up to 50 pounds, with frequent stooping, bending, squatting, and kneeling.
• Requires dexterity and regular application of basic skills.
• Shift work, overtime, standby, and/or on‑call may be required.
• Work involves periodic stress related to deadlines, performance expectations, and occasional contact with dissatisfied customers.

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional benefits to enhance health, wellness, and personal and professional development.