Plan Manager-Bundled Pooled

Job Overview

The candidate will provide Sponsor and Advisor service support for Corporate Bundled plans via team shared mailbox and inbound toll free line. The individual will serve as a single point of contact and provide immediate resolution to customer inquiries through interaction with internal business partners.

This position has been designated as a hybrid-office/home role
. Details of your in‑office schedule will be finalized with your manager.

• Provide Sponsor and Advisor service support for Corporate Bundled plans through shared mailbox and toll‑free line.
• Act as a single point of contact for customers and resolve inquiries promptly.
• Collaborate with internal business partners to deliver effective solutions.

• 3 to 5 years of equivalent work experience in Defined Contribution administration or a similar field.
• Experience or strong skills in customer service.
• Proficiency with Excel, Word, and Outlook; quick ability to learn proprietary Voya systems.
• Knowledge of Omni record‑keeping systems is preferred.
• Understanding of contribution and/or distribution processing is desirable.
• Bachelor’s degree in Business Administration or equivalent.

Base salary range: $50,600 – $84,340 USD
. In addition to base salary, Voya offers incentive opportunities (annual cash incentives, sales incentives, and/or long‑term incentives) based on the role.

• Health, dental, vision and life insurance plans
• 401(k) savings plan with company matching up to 6%
• Voya Retirement Plan – employer‑paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off: 20 days, nine paid company holidays, and a flexible Diversity Celebration Day
• Paid volunteer time: 40 hours per calendar year

Voya Financial is an equal‑opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable accommodations are available for qualified individuals with disabilities. If the applicant needs a reasonable accommodation during the application or interview process or to perform essential job functions, please contact our resources for applicants with disabilities.