ESOP Client Relationship Manager

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.

We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture?

At Voya, we believe employee ownership is a powerful driver of engagement, financial well‑being, and long‑term organizational success. As a Senior Plan Manager, you will play a critical role in overseeing and administering one of the company’s most impactful benefit programs, ensuring operational excellence, regulatory compliance, and an exceptional participant experience. This highly visible role offers the opportunity to collaborate with senior leaders, cross‑functional partners, and external advisors while helping shape the future of the Employee Stock Ownership Plan (ESOP).

• Serve as the subject matter expert for the company’s ESOP, providing strategic guidance on plan design, administration, and long‑term sustainability.
• Partner with Legal, Finance, Tax, Payroll, and external advisors to support plan compliance with applicable regulations and fiduciary requirements.
• Support governance activities including plan audits, annual valuations, trustee interactions, and regulatory documentation.

• Oversee day‑to‑day ESOP administration, including participant eligibility, allocations, vesting, diversification, distributions, and related transactions.
• Ensure accurate and timely execution of annual plan activities, including valuations, participant statements, and required filings.
• Identify opportunities to improve processes, enhance operational efficiency, and strengthen the participant experience.

• Serve as a trusted advisor to senior leadership, HR partners, and business leaders on ESOP‑related matters.
• Develop and deliver participant communications and educational materials that clearly explain plan provisions and benefits.
• Respond to complex participant inquiries with professionalism, accuracy, and a customer‑focused approach.

• Monitor legislative and regulatory developments impacting ESOP administration and recommend appropriate actions.
• Partner with internal audit and external advisors to address findings and strengthen controls.
• Maintain current documentation, policies, and procedures to support ongoing compliance and audit readiness.

• Mentor and guide junior team members, fostering technical expertise, accountability, and continuous improvement.
• Contribute ESOP expertise to broader benefits, retirement, and total rewards initiatives.

• Bachelor's degree or equivalent professional experience.
• 7+ years of experience in ESOP administration, retirement plan management, employee benefits, or a related field.
• Strong knowledge of ERISA, IRS regulations, fiduciary responsibilities, and ESOP administration best practices.
• Experience partnering with trustees, valuation firms, and external advisors.
• Demonstrated ability to manage complex processes with a high degree of accuracy and attention to detail.
• Strong analytical, organizational, and problem‑solving skills.
• Excel…