Head Receptionist - Hotel

Overview

Reception Team Leader – Luxury Hotel

We are seeking an experienced Reception Team Leader to join the Front Office team at this busy and highly regarded hotel. This is a fantastic opportunity for a hospitality professional with strong front office experience and a passion for delivering exceptional guest service. As the most senior member of the Reception team, the successful candidate will oversee the day-to-day operation of the Front Office department, ensuring guests receive a warm welcome and outstanding service throughout their stay.

Reporting directly to the Deputy General Manager, the Reception Team Leader will lead by example, support the wider reception team, and help maintain the highest service standards across the hotel.

• Salary of £29,000
• 40-hour contract working 5 days out of 7
• Flexible access to earned wages and financial coaching support
• Paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Employee recognition and reward schemes
• Regular employee appreciation events
• Family and Friends accommodation rates
• Food and beverage discounts across the hotel group
• Ongoing training and development opportunities
• Genuine career progression within a growing hospitality group

This well-established hotel is renowned for delivering exceptional guest experiences and high standards of hospitality. The Front Office team plays a pivotal role in creating memorable stays, providing professional and personalised service from arrival through to departure. The hotel offers a fast-paced and rewarding environment with a strong focus on team development and guest satisfaction.

The ideal Reception Team Leader will have the following:

• Previous experience working within a busy hotel reception environment
• Strong working knowledge of the Opera Property Management System
• Experience supervising, leading, or mentoring a reception or front office team
• Excellent customer service and communication skills
• Confidence making decisions and resolving guest issues independently
• Strong organisational skills and excellent attention to detail
• Ability to remain calm and professional in a fast-paced environment
• Flexible approach to shifts, including weekends and bank holidays
• Positive, hands-on attitude with a genuine passion for hospitality

Note:

This description reflects the role and responsibilities; it does not constitute a job offer or guarantee of employment.