Business Analyst

We are seeking an experienced Business Analyst with a strong background in state government services and programs, particularly within the New England region
. The ideal candidate will bring deep knowledge of public sector operations, policy analysis, and service delivery models across areas such as professional license and management.

• Engage with state government stakeholders to understand business needs, regulatory requirements, and policy objectives.
• Elicit, document, and validate business, functional, and non-functional requirements.
• Develop process models, use cases, and user stories to support system design and implementation.
• Analyze existing workflows and recommend improvements to increase efficiency and service delivery.
• Facilitate and participate in stakeholder meetings, workshops, and JAD sessions.
• Translate complex policy and programmatic requirements into actionable technical specifications.
• Collaborate with project managers, developers, QA testers, and vendors to ensure solution alignment with business goals.
• Support UAT, training, and deployment activities for government technology projects.
• Monitor project progress and assist in preparing status reports and risk assessments.
• Maintain a strong understanding of compliance and regulatory requirements relevant to state programs.

Required:

• 5+ years of experience as a Business Analyst in public sector projects.
• 3+ years of direct experience working with state government agencies in one or more New England states.
• Strong knowledge of state-level programs and services (e.g., Medicaid, SNAP, Unemployment Insurance, Licensing, etc.).
• Demonstrated experience with requirements gathering, business process modeling, and documentation best practices.
• Familiarity with Agile, Scrum, or hybrid project methodologies.
• Excellent communication, facilitation, and interpersonal skills.

Preferred:

• Experience with government technology platforms (e.g., Salesforce, Microsoft Dynamics, Oracle, or custom-built state systems).
• Knowledge of federal and state regulatory frameworks (e.g., CMS, FNS, USDOL).
• Certifications such as CBAP, PMI-PBA, or similar.
• Bachelor's degree in Public Administration, Information Systems, Business, or related field (Master’s degree a plus).