Analyst III, Digital Business
Listed on 2026-06-26
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IT/Tech
Business Systems & Technology Analysis, Data Analyst, IT Business Analyst, Systems Analyst
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Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
To enable our business to expand our lead in a market increasingly enhanced by technology, Waste Management is undertaking a substantial technology transformation. We are seeking talented Information Technology professionals to join the Waste Management team who are motivated to help us transform the way we design, build and use technology. With your skills and experience, we look for you to combine your technical expertise with industry best practices in an effort to align information technology solutions with Waste Management business strategy.
I.
Job Summary
Acts as a liaison between the Technology and the business on request for new systems and enhancement of existing systems. Conducts advanced level business process analysis, needs assessments preliminary cost/benefit analysis, project scoping, and requirements elicitation and documentation in an effort to align Technology solutions with business initiatives. Provides leadership and mentoring to junior analysts.
II. Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.
- Leads the requirements gathering and analysis for large, complex projects. Acts as the liaison between business users and IT developers during the project lifecycle.
- Contributes advanced knowledge in formulating systems scope and objectives relative to the organization's business plan and business architecture
- Documents requirements and manages communication with stakeholders at all levels, ensuring that business needs are clearly understood and documented.
- Coordinates with users and facilitates working sessions to determine and document business and user requirements, process flow definitions, and functional specifications.
- Responsible for document repositories, maintenance and updates of project documentation library. Oversees and ensures quality of the requirements documentation and deliverables.
- Coordinates with QE to formulate test plans and with project team in gaining business user acceptance.
- Reviews progress and evaluates results for accuracy and efficiency.
III. Supervisory Responsibilities
May coach and mentor less-experienced analysts and act as team leader on systems projects.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A.
Education and Experience
- Education:
Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
- Experience:
5 years of relevant work experience (in addition to education requirement).
B. Certificates, Licenses, Registrations or Other Requirements
- None required.
C. Other Knowledge, Skills or Abilities Required
- Advanced requirements analysis:
Ability to handle complex, cross-functional requirements and systems.
- Leadership:
Ability to mentor junior BAs and manage project timelines.
- Advanced technical understanding: A deeper understanding of IT systems, databases, cloud technology, and software development methodologies (Agile, Waterfall).
- Risk management:
Assess risks and dependencies in the projects, propose solutions to mitigate them.
- Change management:
Ability to manage changes in scope, requirements, or stakeholder expectations.
D. Other Knowledge, Skills or Abilities that Contribute to Success
- None required.
V. Work Environment and Essential…
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