ServiceNow Business Analyst

Service Now Business Systems Analyst

The main purpose of this role is to collaborate with other functional representatives on an Agile delivery team to build products that end-users highly value, are consistent with the architecture design, and satisfy strategic and business objectives. The Service Now Business Systems Analyst will lead product design discovery on projects, engage with the Product Owner and user/user proxies to slice and translate requirements into valuable offerings and drive the delivery of high-quality solutions.

• Actively participates with other members of the Service Now delivery team to build solutions that meet business needs in an Agile setting
• Works with the team to decompose requirements into stories, uncover associated workflows, data and business rules as well as define acceptance criteria based on real world scenarios
• Analyzes improvement requests and bugs to determine solutions that do not negatively impact other product features
• Applies detailed knowledge of design principles and user needs to ensure that user interfaces are of high quality, extremely usable, perform well and are consistent across product lines
• Conducts design walkthroughs, demos and functionality feedback sessions with internal and external stakeholders
• Support and drive Organizational Change Management efforts as part of the Service Now Product team to help stakeholders adopt enhancements and new capabilities
• Determines and produces just-enough documentation for the functionality being delivered in iterations, but also compiles a running specification that serves as a functional specification for the final deliverable
• Fosters a culture of dedication, teamwork, problem solving, and continuous improvement
• Moves project forward by stepping into other functional roles, when applicable
• Partners with internal stakeholders on operational readiness activities by sharing subject matter expertise on features and functions and uncovering operational requirements
• Mentors/trains other new functional and delivery team members on Agile Methodology
• Helps build BA standards and best practices
• Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; advances appropriately

• Bachelor's degree or equivalent experience
• 10+ years Business Analysis/Solution Design/Software Development experience
• Experience in UI/UX design and wire framing
• Service Now experience as a Business Analyst, Catalog Admin or System Admin
• Experience in Agile/scrum methodology, including defining a minimal viable product, and exposure to other software development methodologies
• Collaborative approach to problem solving and comfortable working with cross-functional teams
• Excellent communication and analytical skills