Observability Engineer; Splunk

Observability Engineer (Splunk)

Locations:
Jacksonville, FL;
Boston, MA;
Kansas City, MO | Hybrid 6x a month

About the Role

SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

How You Will Make an Impact

Splunk Platform (On‑Prem)

• Assist in the day-to-day health, reliability, and performance of Splunk Enterprise (on‑prem), including installs, upgrades, monitoring, backups, and recovery.
• Design, operate, and evolve distributed Splunk architectures, including Search Head Clusters (SHC) and Indexer Clusters.
• Manage ingestion and indexing pipelines end-to-end, including forwarders, parsing rules, and index design/retention.
• Develop and maintain SPL searches, dashboards, alerts, and data models that are operationally meaningful and actionable.
• Operate storage and retention strategies; contribute to Smart Store planning/implementation where appropriate.

Observability Enablement

• Partner with infrastructure and application teams to onboard telemetry correctly and sustainably (logs, metrics, traces, and events).
• Define and enforce observability standards (naming, tagging, retention, alert thresholds, and dashboard patterns).
• Improve signal-to-noise: reduce alert fatigue and increase actionable, well-contextualized alerts.

Linux & Infrastructure Operations

• Execute production changes independently and safely: instance resizing/replacement, storage migrations, network/IP cutovers, and maintenance-window execution.
• Apply sound engineering judgment to minimize downtime and preserve rollback options.
• Create and improve runbooks, automation, and post-change verification checklists.

Operational Expectations

• Plan changes with impact analysis, communications, validation, and rollback.
• Demonstrate production rigor: backups, change windows, and post-change verification.
• Maintain clear documentation and handoffs; leave systems better than you found them.

Required Experience

• Degree in Computer Science or related degree
• 5+ years of experience
• Splunk Enterprise Certified Admin (or equivalent experience).
• Smart Store configuration and operational experience.
• AWS fundamentals (EC2, EBS, VPC) and hybrid connectivity patterns.
• Telemetry pipelines from containerized applications;
  Open Telemetry familiarity.
• Open Shift/Kubernetes exposure; configuration management tools (Salt/Ansible); containers/K3S.
• Ability and willingness to teach and uplift team practices.

What Sets You Apart

• Curiosity and continuous learning.
• Strong judgment and clear thinking under pressure.
• Ownership mentality and bias toward automation and repeatability.
• Communication that is direct, respectful, and documented.

This Role May Not Be a Fit If

• You require detailed runbooks for every task and avoid ambiguity.
• You are uncomfortable in a terminal-first workflow.
• You prioritize speed over safety in production environments.

Join SS&C, where innovation meets global opportunities.