Application Support Consultant

Duties

• Provide service delivery oversight including technical risk management, incident, problem & change management, performance management, process management and vendor management.
• Work closely with business users for requirement analysis and design engineering solutions for complex business problems.
• Govern supplier delivery and execution on day‑to‑day batch and monitor practices via engagement with team and utilization of governance reports.
• Escalate delivery issues to the Application Support Consultant and Application Manager.
• Govern Incident Management and root cause analysis, technical issues, problem resolution and suggest improvement plans.
• Validate defect reporting data and escalation and business impact from the supplier.
• Review SLA reports and elevate concerns to the Service Tech Consultant.
• Ensure system documentation is up to standard.
• Conduct reviews and ensure Voya standards for infrastructure, security, architecture and design are met.
• Provide oversight on supplier technical updates to infrastructure/security diagrams/plans/documentation.
• Review quality of IT projects submitted for production.
• Partner with Tech Consultants to govern the overall end‑to‑end delivery of the solution set.
• Review performance results and suggest change requests to improve performance, as needed.
• Guide supplier to provide practical insight, expert knowledge of technical design alternatives and the implications of each approach, participating in the software development cycle.
• Identify business value and cost for business and IT partners.
• Provide consulting on non‑local projects regarding country‑specific, language‑specific or code page requirements, time‑zone issues, and system component installation.
• Guide supplier to identify data needs, including access, security, quality and maintenance requirements.
• Influence and clearly relate technical alternatives to business objectives through effective communication with customers and stakeholders.
• Telecommuting permitted.

• Bachelor’s degree or foreign equivalent in Computer Science, Software Engineering, or a closely related field.
• Five (5) years of experience in a Software Development or Software Engineering role, or related position.
• Experience with Java 8, Spring Boot, Spring Integration, Spring Cloud, Netflix OSS components (Eureka, Zuul, Hystrix), Spring Batch, Apache Kafka, Spring Framework, SOAP, REST Services, JSON, JSP, Git, Maven, Log4J, Docker, Kubernetes, MS Excel Macro, UiPath, AWS, Linux, Unix Shell Script, Azure, Sonar Qube, Veracode, Jenkins, and RPA UiPath.
• Database and application design experience with Oracle, DB2, MySQL, Sybase, design patterns.
• Enterprise software/tools experience with IBM Web Sphere, BEA Web Logic Server, Apache Tomcat, RAD, Eclipse, STS, IBM UDeploy, Rally, SOAPUI, IBM Lotus Notes, IBM Designer, Service Now, and Quality Center.
• Experience reviewing and understanding vendor performance outcomes (SLAs).
• Application, infrastructure and security design experience.

Annual base salary range: $147,430. In addition to base salary, Voya offers incentive opportunities such as annual cash incentives, sales incentives, and/or long‑term incentives based on role performance.

• Health, dental, vision and life insurance plans.
• 401(k) savings plan with company matching contributions up to 6%.
• Employer‑paid cash balance retirement plan with 4% contribution.
• Tuition reimbursement up to $5,250 per year.
• Paid time off: 20 days of paid time off, nine paid company holidays, and a flexible Diversity Celebration Day.
• Paid volunteer time: 40 hours per calendar year.

Voya Financial is an equal‑opportunity employer. We provide equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Voya is committed to ensuring that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.