Lead Solution Engineer

Join Voya

Together we fight for everyone's opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Duties:
Provide input and design assistance during the implementation of technical designs and plans by Voya Supplier(s). Provide technical direction to Voya Supplier(s) to ensure the integrity of the operations environment. Provide guidance and oversight on critical systems within a specific technology stack (e.g., Linux, Windows, Storage, Network, Intranet, WEB, Database) or hardware configurations. Help lead the vendor through the complex interworking between technology stacks.

Assist the solutions engineering consultant in analyzing business requirements and developing complex technical solutions. Research potential system solutions, including evaluating product and vendor products and services. Help vendors identify the root cause of, and recommend corrective actions in response to, system outages or performance issues. Track vendor remediation plans. He will often work independently on medium scale and complexity projects or problem-solving exercises.

Recommend vendors take corrective action as needed based on an understanding of how SLAs are built, monitored, and measured. Under the direction of the Solutions Engineering Consultant, work as a member of a large, complex project team. Monitor vendor progress across a variety of projects and remediation plans. Collaborate with Supplier(s) and provide direction on change implementation plans. Assist the Solutions Engineer Consultant to prepare strategy and roadmap presentations.

Analyze daily/weekly/monthly reports that track Supplier(s) adherence to SLA and KPI metrics. Participate in P1/P2/P3 troubleshooting calls as requested. 100% telecommuting position. Will consider applicants resident in the U.S.

Requirements:
Requires a Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering or a related field, and five (5) years of experience in a Solution Engineering or Software Engineering role, or a related position.

Experience must include:
Working with Devops tool including Github, Jenkins, Artifactory, and ;
Working with Azure Devops;
Working with specific technology stacks such as Linux, Windows, Storage, Network, Intranet, Web or Database;
Architecture Compliance execution;
Hands-on experience with the software development lifecycle (SDLC);
Project management, IT portfolio management, change management, release management, and incident management;
Disaster Recovery and Contingency Plan Development;
Working with supplier technical architecture requirements and technical architecture designs and plans;
Strong knowledge of VOLO and Clear Case deployment tools;
Experience with migrations and build processes using Informatica, TWS, Business Objects, or similar tools.

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position…