Overpayment Recovery Specialist

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We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

• Strong attention to detail, accuracy is crucial when reviewing payment records, verifying over payments, and ensuring correct adjustments.
• Ability to analyze financial data, identify discrepancies, and understand complex claim details to determine if over payments have occurred.
• Strong math aptitude is required.
• Strong written and verbal communication skills are essential for notifying claimants, explaining over payment situations, and negotiating repayment terms.
• Strong customer orientation with focus and desire to provide excellent customer service.
• Ability to handle complex situations, resolve disputes, and find solutions to recover overpaid funds effectively.
• Knowledge of Disability Insurance Policies:
  Understanding the terms and conditions of disability insurance policies is critical to accurately assess and process over payments.
• Familiarity with industry regulations and compliance requirements ensures that recovery practices adhere to legal standards.
• Managing multiple cases, tracking repayments, and maintaining detailed records require excellent organizational abilities.
• Competence in negotiating repayment plans or settlements with claimants or providers to recover

• High School Diploma
• 4 years of job-related experience
• 2 - 5 years experience with group disability insurance, collections and /or financial management.

Or an equivalent combination of education and experience

• Bachelor's Degree In accounting, finance, or business-related field

• Initiate recovery procedures for overpaid amounts by communicating with claimants and/or their representatives.
• Independently negotiate repayment plans and settlements, ensuring they are fair and compliant with regulatory requirements, and balances claimant needs with favorable terms for the company.
• Monitor and manage ongoing recovery efforts to ensure timely collection of funds.
• Manage / oversee collections vendor to ensure optimal business outcomes.
• Maintain detailed records of over payment cases, recovery actions, and claimant communications.
• Prepare and present reports on recovery status, outstanding over payments, and performance metrics to management.
• Ensure all documentation is accurate and adheres to company policies and legal standards.
• Creates policies, procedures and standards around over payment recoveries and collections
• Ensure recovery actions comply with applicable disability insurance regulations and industry standards.
• Stay informed about changes in disability insurance laws and regulations that may impact recovery processes.
• Implement and follow best practices to ensure compliance and mitigate risks.
• Interacts professionally and objectively with claimant legal counsel and represents Aflac to mitigate risks
• Address inquiries and concerns from claimants and their legal counsel regarding over payments and recovery processes.
• Provide clear explanations and support to claimants throughout…