Operation Supervisor

Hiring Range: The hiring range for this position is $72,008.00 - $79,209.00 per year, depending on skills and qualifications.

Work Schedule: Generally, 40 hours or more per week; typical schedule is Monday-Friday 8am-5pm, position may involve nights, weekends, and holidays as business needs require.

As a member of the Recreation Division, individuals in this position perform work in a team-based environment supporting the Division’s mission and vision, along with the goals, philosophies, and initiatives of the Community Recreation Center Operations. The Recreation Supervisor - Operations, under limited supervision, develops, designs, coordinates, and manages a wide variety of operational services for the Community Recreation Center. It creates plans and implements approved customer service and facility efficiencies defined by the discipline of the position.

This position operates and monitors member engagement and retention while operating the facility in an efficient and effective manner. The position is responsible for procuring facility-related goods and services, contract oversight, facility project management, and assisting in budget development and administration. Individuals in the position are required to perform work in a manner consistent with and exemplary of the town’s PRIDE philosophy and the town’s Equal Employment Opportunity policy.

Individuals work under the direct supervision of the Operations Manager to carry out assigned duties, functions, roles, and projects in both routine and complex circumstances.

Individuals in this role directly supervise full-time, part-time, and seasonal staff; including but not limited to Membership Coordinator, Guest Services Coordinator, and Child Care staff.

• Responsible for the management and supervision of the Community Recreation Centers (CRC) Guest Services and Child Care.
• Supervises and/or performs the planning, designing, marketing, administration, and delivery of programs and events pertaining to memberships and childcare.
• Assures facilities are operational, safe, and kept up to Town of Windsor standards.
• Determines the appropriate scope of recreation programs through cooperation with Town of Windsor supervisors.
• Coordinates recreation activities and events with other town departments/divisions and outside agencies.
• Assures team leaders possess and maintain necessary qualifications/certifications before they perform duties.
• Promotes and plans methods of acquiring revenues or growing participation in events, childcare, and memberships.
• Prepares and monitors capital improvement budget and annual operating budget for recreation division/program.
• Manages the expenditure of funds for each program to ensure budgeting compliance.
• Approves/denies overtime and leave requests and recalls employees to work in emergencies.
• Represents the town and the Recreation Division in contact with program participants, their families, and the public.
• Handles complaints and settles disputes.
• Coordinates with outside agencies as needed to share facilities, offer new programs, and keep up with new policies and procedures.
• Prepares purchase orders, RFPs, and invoice requests.
• Maintains knowledge of state and county health/safety codes, regulations, and building codes.
• Takes precautions to ensure staff and public safety. Ensures compliance with operational and safety procedures for programs, facilities, and equipment.
• Delivers and trains staff in exceptional customer service by providing a variety of general information to the public regarding programs, answering questions, addressing complaints, and surveying guests as needed.
• Assists in preparing public information including activity guides, news releases, and special announcements.
• Supervises staff. Responsible for hiring, training, assigning, reviewing, and planning the work of others. Monitors and communicates performance standards. Corrects employee deficiencies. Coordinates activities. Allocates staff, and recommends employee transfers, promotions, and salary increases.
• Monitors staff clock‑in and out procedures.
• Analyzes business operations, problems,…