Operations Team Lead- Property

Are you a people-first leader who thrives on empowering teams, driving operational excellence, and making a real impact in the world of commercial insurance? If you bring curiosity, strategic thinking, and a genuine passion for developing talent, this could be the role for you. Join a team where your leadership shapes outcomes — not just for the business, but for the people around you.

As the Operations Team Lead for Central Property
, you will be at the heart of a dynamic underwriting operation — building a high-performing team, shaping smarter processes, and ensuring every moving part works together seamlessly. Your leadership will directly influence productivity, process efficiency, accuracy, and profitability across multiple underwriting teams.

• Lead the property operations team — set a clear direction, foster a high-performance culture, and ensure the team consistently delivers against service standards and business objectives.
• Support operational consistency by championing adherence to documented procedures, Standard Operating Procedures, and best practices across all workflows and processes.
• Ensure control and audit readiness — maintain robust operational controls, proactively identify risk areas, and ensure the team is always prepared for internal and external audit requirements.
• Monitor productivity, quality, and performance — track key metrics, identify trends, address gaps with timely interventions, and celebrate wins that drive continuous improvement.
• Serve as a key partner to underwriting and operational stakeholders — build trusted, collaborative relationships across the business to align priorities, resolve issues, and deliver seamless end-to-end outcomes.
• Manage and develop team members — invest in the growth of each individual through coaching, constructive feedback, and tailored development plans, while maintaining clear accountability and high service standards.

You are an experienced, energetic leader who takes full ownership of outcomes and knows how to bring out the best in people while keeping operations running at their peak. You balance preserving what works with driving meaningful improvements
, and you approach every challenge with critical thinking and sound judgment — knowing when to act independently and when to elevate. You are a natural consensus builder who can provide thoughtful pushback to stakeholders when needed, all while maintaining strong, trust-based relationships. You lead with empathy, communicate with clarity, and inspire those around you to do their best work.

• Minimum 5 years of relevant experience in commercial insurance operations, with solid knowledge and understanding of commercial insurance principles and practices.
• Insurance industry background is essential, including direct involvement with Commercial Lines products and coverages (university degree or equivalent work experience required).
• Demonstrated leadership experience — proven ability to encourage, empower, develop, and lead a team, providing constructive feedback and fostering a positive, inclusive team culture.
• High proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), with the ability to think analytically and demonstrate financial acuity.
• Strong organizational and prioritization skills — able to plan, coordinate, and monitor team workloads effectively, even under tight time frames and shifting priorities.
• Accountability and ownership mindset — you take responsibility for outcomes, follow through on commitments, and hold yourself and others to a high standard.
• Consensus building and team leadership — skilled at aligning diverse perspectives, building buy-in, and driving collective progress toward shared goals.
• Autonomy and independent decision-making — comfortable operating with a high degree of independence while exercising strong judgment about when to elevate issues to senior stakeholders.
• Critical thinking and balanced judgment — able to evaluate situations objectively, weigh competing priorities, and find the right balance between preserving effective practices and implementing…