Sales Administrator

BODUM® was established in Denmark in 1944 and today is world-renowned for its exceptional Danish design heritage and long history of producing award-winning housewares and kitchen products. The company is best known for the Chambord, the original French Press design that in recent years has also led the industry as one of the “greenest” methods for brewing coffee. Today BODUM is widely recognized as a market leader for product innovation and continues to be trendsetter across multiple houseware categories.

Elevate the customer experience to maximize sales by exceeding their expectations, making BODUM their reliable primary resource. Provide sales support to Sales Managers/Reps. Day to day account support for customers and BODUM sales team. Work closely with Sales Operations Manager on new customer set ups and various other account tasks.

• Review Routing and Compliance Guidelines for assigned accounts.
• Accurately input/process incoming orders within specified shipping window or timelines for assigned accounts.
• Work closely with appropriate internal departments on any specific order issue.
• Proactively alert customers to order issues via direct correspondence or through specific external systems.
• Directly resolve or help resolve any post order issues that may arise, including customer chargebacks.
• Act as secondary sales person to assigned accounts and individual franchisees within larger branded organizations.
• Drive sales by suggestive selling & providing alternative items when incomplete shipping situations arise.
• Have a thorough & competent understanding of all BODUM products, their use, function, price & alternatives.

• One to three years of experience.
• Background could be any combination of retail experience, wholesale, supply chain, sales support or customer service.
• Preferred background working with major retailers such as Amazon, Walmart, Target and working with their external systems.

• Ability to develop and build business based relationships.
• Ability to work cross functionally with Sales, Finance, and Logistics teams.
• Proficiency in EXCEL required.
• Great attention to detail, follow-up and sense of urgency skills.
• Very structured and organized personality.
• Ability to multi-task & manage deadlines simultaneously.

• CRM experience and basic EDI knowledge is preferred.

Compensation:
Based on qualifications

BODUM is committed to diversity and inclusivity in the workplace.