Project Manager - Home Improvement

Company Overview:

At Long Home, we believe in delivering excellence to our customers and investing in the growth of our employees. Established with a commitment to quality craftsmanship and superior customer service, we have become a trusted name in the home improvement industry. Specializing in premium roofing, and bathroom remodels, we strive to enhance the beauty, comfort, and value of every home we serve.

Our mission is to provide homeowners with high-quality products and unmatched customer experience. We achieve this through innovative solutions, dedicated team members, and a culture that fosters collaboration, integrity, and professional growth.

As a rapidly growing company, Long Home offers employees the opportunity to work in a dynamic and supportive environment. We are passionate about creating pathways for career advancement while maintaining a strong sense of purpose and community. When you join our team, you become part of a company that values your contributions and invests in your success.

Discover your potential and make a lasting impact with Long Home - where your skills, ideas, and dedication drive our shared success.

About the Role:

The Project Manager is responsible for ensuring that each project is completed on time, within company standards, and to the client's satisfaction. The Project Manager accomplishes this by monitoring the installation process for assigned jobs, directing subcontractors, and interfacing with customers daily. This position is accountable for inspecting work completed by subcontractors to ensure that the quality and consistency of workmanship meet company standards.

Additionally, the Project Manager improves the overall efficiency of each installation.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Comply with company uniform policy and company vehicle safety policy.
• Ensure that installers comply with company/OSHA safety policies, branding policy, uniform policy, red carpet program and dust policy.
• Ensure that installers are uploading pictures of every job showing adherence to safety and branding policies.
• Supervises and manages the installation process from start to finish for all assigned jobs to ensure timely installation and customer satisfaction.
• Performs site visits and inspections to determine if installed products meet company standards and address installation or service-related concerns.
• Monitors jobs daily to prioritize work, follow up on tasks, and resolve urgent matters.
• Maintains exceptionally high standards of customer contact by following the customer contact process for proactive communication and quality customer service.
• Ensures collection of final payment & completion certificate upon completion of work by informing the customer and providing the contract to account for payment processing.
• Updates Salesforce with job status and information for each customer daily.
• Approve installer labor invoices and additional purchase orders on assigned jobs.
• Responsible for maintaining Guild Quality PM satisfaction score of 93%.
• Understands, promotes, and enforces OSHA compliance to ensure safety requirements are followed for each job.
• Maintains general knowledge of construction in Long Home trades.
• Abides by and enforces appearance and uniform requirements.
• Resolves product, service, installation, and warranty issues by determining the problem and involving the appropriate team member or subcontractor for resolution.
• Provide verbal and written performance feedback, including annual performance reviews, and follow the Long Home disciplinary action process, when applicable.
• Maintain an environment that embodies the company's Mission, Vision, and Values.
• Remain in compliance and up to date on all company-wide live and digital training.
• Perform other related duties as assigned.

Responsibilities:

• Strong attention to detail.
• Ability to manage multiple projects and tasks at one time in a fast-paced environment.
• Ability to deal with the public and clients in a friendly, positive manner to achieve customer satisfaction.
• Ability to read and understand project specifications.
• Demonstrated organization and time management skills, which includes the ability to multi-task; with clients, vendors, and installers.
• Ability to effectively communicate both verbal and written in a professional and personable manner
• Knowledge of construction, permit, and code requirements - from government websites and entities
• Ability to learn and use new software at advanced rate.

Skills:

As a Project Manager, you will use your skills in project coordination, project planning, project scheduling, project documentation, and project administration on a daily basis. You will also need to have a strong understanding of project management software and be able to effectively communicate with stakeholders. Your ability to manage project risks and issues, develop contingency plans, and coordinate project activities will be critical to your success in this role.