Guest Experience Champion Team Leader

Title:

Guest Experience Champion Team Leader

Requisition #: 653728

Location:

Windsor, WNM, GB, SL4 4AY

Description:

LEGOLAND Windsor Resort is recruiting an energetic team of Guest Service Champions to join our Theme Park Food and Beverage Team for the 2026 season.

We are looking for a customer focused, results driven Team Leader to oversee a new team of Guest Service Champions.

You will have the opportunity to be part of an energetic, fun environment that strives every day to deliver outstanding service to our guests. Our Park Food and Beverage Team operates across Family Restaurants, Concessions and Quick Serve Units.

The Guest Service Champions will work across all areas under the direction of their team leader, jumping in to support the team and help create magical memories for our guests.

• Full Time, Fully Flexible - hours covering 8am until 6pm
• £13.40 per hour plus fantastic benefits listed below

• Merlin Magic Pass, free entry to all Merlin UK attractions for you and your family
• Resort discounts across LEGOLAND and other Merlin UK attractions
• Regular incentives and recognition to celebrate success
• Free on-site parking
• Employee benefits app with discounts, online GP access, and mental health support
• Training & apprenticeship programmes to develop your leadership and management skills
• Opportunities to contribute to menu innovation and operational improvement projects

A day in the life of a Guest Service Champion Team Leader would include:

• Overseeing a team of Guest Service Champions, delegating them to and identifying areas in need of operational and service recovery support.
• Championing, training, and role modelling exceptional guest service while maintaining an active presence throughout the resort.
• Supporting the guest journey with up-to-date knowledge of our Food and Beverage locations, availability, and appropriate dining alternatives.
• Supporting high-performance cultures through active leadership and engagement with our front-line operators.
• Proactively engaging with guests across the resort's Food and Beverage outlets to deliver exceptional service experiences for our guests and families.
• Maintaining a high level of awareness of service pressure points, such as long queues, and supporting the overall guest experience.
• Acting as a role model and front-line service ambassador, remaining flexible and supporting multiple teams within one day.

• Experience in hospitality, theme parks, retail, or other customer-facing environments.
• Previous leadership experience in a guest / customer facing environment.
• A customer-obsessed mindset with a friendly, approachable, and outgoing personality.
• Confidence in proactively approaching and engaging with guests.
• A strong commitment to delivering exceptional guest experiences.
• The ability to remain positive, professional, and calm under pressure, including when handling complaints.
• Strong problem-solving skills and the ability to think quickly during operational pressures, such as long queues or dissatisfied guests.
• Strong commitment to delivering exceptional guest experiences.

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment.

If you require any accommodations or have any questions, please reach out to our recruitment team –  Join us in fostering a workplace where everyone can achieve their full potential.