Head Waiter​/Waitress

Head Waiter – Castle Hotel, Windsor - £27,500 plus TRONC and superb benefits.

Start date July 2026.

The Castle Hotel Windsor is a landmark hotel on Windsor High Street, directly opposite Windsor Castle.

As our Head Waiter you will lead the front‑of‑house team to deliver exceptional, high‑quality hospitality, acting as a bridge between the restaurant manager, kitchen, and service staff. You will supervise, assist and develop waiters on their station, ensuring correct procedures and standards are maintained at all times. Key responsibilities include training staff, managing service flow, resolving customer complaints, ensuring food safety compliance, and overseeing station setups to maximise guest satisfaction.

• Free and discounted hotel breaks – From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel, in a 12‑month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels and dining in our restaurants.
• Heka benefits platform – Your access to Heka begins from day one and is pre‑loaded with a balance of £150 to use against a wide range of wellness‑focused products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle‑to‑work, tech and electric vehicles (T&Cs apply).
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers).
• Loyalty awards, annual social and celebration events.
• Learning and Development – An extensive range of training opportunities are available to facilitate your personal development.
• Wisdom Wellbeing – A confidential service offering C therapy, up‑to‑date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses – We encourage your learning and development and would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on‑site parking (where available), and bespoke uniforms where appropriate.