Front of House Lead - Nights

Front of House Lead – Night Operations

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Full time, fully flexible across 7 days, able to start as early as 7:30 pm and finish at 7:30 am, consisting of a mix of 10‑ and 12‑hour night shifts

Contract Type: Fixed Term Seasonal until Winter 2026

Our 2026 season is in full swing and we are recruiting a Hotel Front of House Team Leader to join the team! As the Night Operations Lead you will ensure the overall smooth and efficient running of the Front of House team on your shift and control the shift operation while communicating effectively with all relevant departments. You will lead and develop our team of Hotel Front of House Assistants by demonstrating a high level of customer service, motivating them to provide the best possible standard of guest interaction, and handling any guest problems, complaints and compliments.

You will develop direct reports to enable your team to give the highest standard of customer service and liaise regularly with Housekeeping regarding room allocations, status and special requirements. The role’s key function is coaching, developing and empowering your team to deliver excellent customer service while adhering to all company policies and procedures, allowing for judgment and flexibility as situations demand.

• Must have communication and team building skills
• Prior experience in a customer‑facing role
• Experience in a hospitality environment
• Computer knowledge with experience of Microsoft Office applications
• Previous use of Opera PMS preferred

• 40% discount off LEGO® sets and products on the online LEGO Store
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions worldwide
• 25% discount in Merlin retail shops and restaurants
• Staff discount codes for Merlin Annual Passes to gift to loved ones
• Pro‑rata holiday allowance based on 28 days full‑time equivalent
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which provides 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

Competitive

For questions or reasonable adjustments, please contact us by email at recruit