F&B Assistant

12.71 per hour + monthly service charge & excellent benefits

We’re looking for a positive, friendly and enthusiastic individual to join our busy Food & Beverage Team on a casual basis. You’ll work across our Brasserie Restaurant & Bar and our Meeting & Events spaces, helping us create memorable experiences for every guest.

Our Food & Beverage Team is at the heart of the business. As a Food & Beverage Assistant, you’ll deliver excellent service while using your knowledge of food and drink to help guests make the most of their visit.
As this is a customer-facing role, you’ll be confident, professional and well-presented, with a naturally warm and welcoming manner.

At The Wren, we love what we do—and we’re looking for people who share our passion for success. We value individuals who bring their own personality to every experience and put our guests at the heart of everything they do.
We’re proud of our team and committed to helping our people develop and take their careers to new heights. As part of The Wren team, you’ll enjoy a range of benefits, including:

• Wagestream – flexible access to your earned wages & financial coaching App
• 24/7 Employee Assistance Programme
• Paid holidays as accrued
• Saroving Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential

As our Food & Beverage Assistant, you’ll ideally have:

• Previous experience serving food and drink in a customer-facing role, preferably within a quality hotel or restaurant
• A commitment to delivering excellent customer service
• Strong communication skills
• A proactive, can-do attitude
• A positive outlook and willingness to learn, contribute and grow
• A genuine passion for hospitality and service with a smile
• The flexibility to work mornings, evenings and weekends across any of the seven days of the week, according to the rota

Your responsibilities will include:

• Creating a warm, friendly and welcoming atmosphere for our guests
• Recognising and acknowledging guests and, where appropriate, using their names during interactions
• Developing your knowledge of our food, drinks, products and services
• Using your knowledge and enthusiasm to provide excellent service and enhance each guest’s experience
• Proactively identifying opportunities to recommend and upsell products and services
• Keeping work areas and equipment clean, organised and fully functional
• Ensuring all hygiene, health and safety standards are consistently met
• Working closely with colleagues to deliver a smooth service and maintain strong team morale
• Attending training and completing e-learning modules to develop your skills and support your progression

There is no staff car parking available at the hotel. However, we offer plenty of secure bicycle storage, and the hotel has excellent access to local bus and train services.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Candidates will be required to provide documented evidence of their eligibility as part of the recruitment process.