Reception Team Leader

Lead a welcoming reception team in Windsor and take the next step in your hospitality career.

Are you an experienced Reception Team Leader looking for a rewarding opportunity in Windsor? This is your chance to lead a busy hotel reception, inspire your team and deliver an exceptional guest experience in a welcoming, family-run environment.

With a salary of £29,000 and a range of fantastic benefits, you'll have the opportunity to develop your leadership skills, make a real difference to guests and grow your career.

• £29,000 salary with the opportunity to develop your career.
• Flexible access to your earned wages and financial coaching through the Stream app.
• A paid day off for your birthday to celebrate your special day.
• 24/7 Employee Assistance Programme for you and your family.
• Rewards for going the extra mile and delivering outstanding guest service.
• Employee appreciation events to celebrate your contribution.
• Exclusive discounts on accommodation for family and friends, plus food and drink across the hotel group.
• Training and development opportunities to help you reach your full potential.
• The chance to join a supportive, family-run hotel group where your contribution is valued.

As a Reception Team Leader, you'll take ownership of the reception department and help create a memorable experience for every guest. Your responsibilities will include:

• Overseeing the day-to-day operation of the reception department.
• Leading, motivating and supporting the Reception team to deliver exceptional guest service.
• Managing guest enquiries, requests and complaints, resolving issues promptly and professionally.
• Ensuring reception procedures, standards and policies are consistently followed.
• Taking on Duty Management shifts and supporting the wider hotel operation.
• Maintaining high standards of professionalism and attention to detail throughout the guest journey.

To succeed in this role, you'll be an experienced hospitality professional with strong leadership skills and a passion for excellent customer service. You'll have:

• Previous experience working on a busy hotel reception desk.
• Strong working knowledge of the Opera PMS.
• Excellent customer service and communication skills.
• The confidence to make decisions and resolve issues independently.
• Strong organisational skills and excellent attention to detail.
• The ability to remain calm, professional and effective in a fast-paced environment.
• A positive, hands-on approach to leading and supporting a team.

If you're ready to take the next step as a Reception Team Leader in Windsor, this is an excellent opportunity to develop your career while working in a supportive environment with fantastic benefits.