Service Center Support PT

Position Overview

Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

Starting Rate of Pay: $19.23/hour

Shift Time: 16:00 - 20:30

• Perform administrative/clerical functions such as maintaining files, copying, imaging, answering phones, data entry, sorting and distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including determining pick-up and/or delivery needs, problem resolution, updating systems for special handling, selling company services, and providing potential leads to sales.
• Enter freight shipment information into computer systems, accurately status shipments, generate freight bills and/or correct freight bills.
• Administer freight pick‑up process as required.
• Assist customers via phone, e‑mail and fax, including tracing shipments, rate quotes, tariff discrepancies, billing and invoicing questions.
• Make freight delivery appointments as required.
• Review drivers’ Hours‑of‑Service logs for accuracy, report discrepancies to leadership.
• Assist city operations: checking‑in drivers, processing documentation, coordinating drop‑off situations and driver collections.
• Communicate with sales, operations and other service centers/departments to ensure customer needs are met and issues resolved.
• Reconcile cash and checks collected, prepare deposits and COD check remittance to customers.
• Comply with all applicable laws, regulations, and company policies/procedures.
• Perform other duties as required.

This job description is general in nature and is not designed to contain or be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

• High school diploma or GED.
• Two years of general office experience (preferred).
• One year of customer service experience (preferred).
• Previous transportation experience (preferred).
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend the various Fed Ex service products to assist in determining customers’ needs.
• Ability to use general office equipment, e.g., computer, fax machine, copier, scanner.
• Typing/data entry skills.
• Ten‑key skills (preferred).
• PC experience and ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi‑tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast‑paced team environment.

• Office/dock environment.
• Fast‑paced, deadline‑oriented.
• Hours may vary due to operational needs.

Fed Ex Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with Fed Ex Freight, please e‑mail at  Fed Ex Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.