E-Commerce Customer Service Representative

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Job Family:
Operations/Warehouse/Processing

Business Unit: SBU North America

Location:

Windsor, WI, US, 53598

DLF North America is currently recruiting for a E-Commerce Customer Service Representative for our operation located in Windsor, WI.

DLF Group is the world leader in the development and sale of high-quality grass seeds for the agricultural forage and (professional) lawn markets. By continuously developing new innovative varieties and products, and with a strong focus on quality and reliability, DLF Group offers demonstrable value to the business of their customers and other relationships.

DLF North America SBU, is one of our four Strategic Business Units. DLF employees are characterized by a high level of competency, passion, and commitment. In everything we do we act with respect, trust and integrity.

Come grow with DLF!

Check us out  (Global) &  (USA) &  (CA) & visit our careers page at  .

About the job

The E-Commerce Customer Service Representative is responsible for delivering a consistently high level of service to both internal and external customers through timely communication, accurate order processing, and proactive support across customer-related activities. The role acts as a key link between customers and internal functions, ensuring customer requirements are understood, communicated, and executed effectively.

The Customer Service Representative supports the smooth execution of customer service processes while maintaining a strong customer focus and commitment to operational excellence. Through professional interactions, attention to detail, and collaboration with cross-functional teams, the Customer Service Representative contributes to creating a positive customer experience and strengthening long-term customer relationships.

Reports to: Customer Service Manager

Job Summary:

The E-Commerce Customer Service Representative supports customer and operational success through efficient order management, responsive customer support, and strong coordination across internal teams. The role ensures customer requests and enquiries are managed accurately and professionally while supporting inventory visibility, product movement activities, and administrative processes.

Working closely with Sales, Production, Planning, Inventory, and Finance teams, the Customer Service Representative helps ensure customers receive accurate information, timely communication, and reliable service outcomes.

Essential Duties and Responsibilities:

Customer Service

• Ensure customer enquiries and requests are responded to in a timely, professional, and customer-focused manner.
• Conduct all customer interactions in a pleasant, helpful, and professional manner.
• Process customer requests, enquiries, and sales-related activities accurately and efficiently.
• Manage customer complaints, concerns, and disputes promptly while escalating issues where appropriate.
• Build and maintain strong relationships with customers and internal stakeholders.
• Liaise closely with Sales, Marketing, Finance, Planning, Production, and Operations teams to ensure customer requirements are understood and delivered.
• Maintain and continually improve product knowledge and understanding of company products and services.
• Identify opportunities to improve customer experience and provide balanced recommendations and feedback.
• Support the delivery of a consistent and high standard of customer service across all customer touchpoints.
• Manage retail customer pickups and walk-in customer assistance.

Order Management & Administration Support

• Process e-commerce and online support, sales orders, credits and customer invoicing activities accurately and in a timely manner.
• Ensure order transactions and associated system activities are completed in accordance with established processes.
• Provide customers with copies of invoices, order confirmations, shipping details, and supporting documentation when requested.
• Assist with administrative requirements including scanning, filing, and maintaining accurate records.
• Support general office administration activities as required.
• Assist with preparation of reports and provide administrative support to site and operational teams.

Inventory & Operational Coordination

• Process inventory movements and transactions accurately within ERP systems.
• Ensure inward and outward product movements are actioned promptly and accurately.
• Support inventory-related activities including stock…