Manager of Nursing Operations - CDH Pediatrics and PICU

Salary and Benefits

The salary range for this position is $59.43 - $77.26 (Hourly Rate). Placement within the range depends on relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules in the collective bargaining agreement.

We offer a wide range of benefits that support physical, emotional, and financial well-being and provide protection for life events. Please visit our Benefits section .org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. You ll work alongside top clinical talent in the nation, leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you ve been and support where you re headed. We celebrate diverse perspectives and experiences, fueling our commitment to equity and a culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment. Create the life you envision with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package supporting your physical, mental, emotional, and financial well-being. Participate in volunteer opportunities in local communities and drive inclusive change through workforce-led resource groups. From discovery to delivery, help shape the future of medicine.

Responsibilities

• Manage day-to-day operations of designated departments, divisions, programs, services and/or locations. Define and oversee workflows and staffing, redirect resources to critical areas as needed, develop operating and capital budgets, monitor budget performance, explain variances, and apply corrective action to ensure budget compliance. 24/7 accountability.
• Provide support, guidance, and supervision to team members, ensuring competencies in addressing behavioral, social, financial, and environmental issues for patients to achieve optimum clinical quality, patient satisfaction, and cost-effective care. Prepare and deliver annual and mid-year reviews, coach through complex situations, ensure tools (including technology) are available, and partnering with NM system stakeholders for improvements.
• Recommend department goals to leadership and plan progress toward goals throughout the year. Communicate goal achievement timelines, risks, and decisions needed with leadership on a regular cadence.
• Ensure department policies and processes meet current standards of the Joint Commission and all federal, state, and regulatory requirements. Revise or create policies as needed; target quality improvement by reducing variation, eliminating redundancy, or implementing new technology.
• Manage escalations by interpreting information to identify patient requirements relative to age-specific needs and connect those with the resources required to coordinate care.
• Other duties as assigned.

Additional Responsibilities

• Business expertise:
  Knowledge of Joint Commission standards and all federal, state, and regulatory requirements.
• Ability to analyze data for decision making and make data-driven recommendations.
• Ability to create budgets in accordance with guidelines and align with targets.
• Ability to apply change management principles while leading.
• Strong computing skills, including Microsoft Office, Outlook, and EMR.
• Attention to detail and ability to review own and others  work for accuracy.

Problem Solving

• Effectively and autonomously handle challenging situations, identify stakeholders, and define required actions and roles under time constraints.
• Balance multiple priorities and seek guidance when needed.
• Remain calm and adaptable to changes, delays, or unexpected events.
• Provide guidance and supervision to team members by solving complex practice operations, customer relations, and employee relations issues.

Interactions / Interpersonal Skills

• NMHC Performance Leadership Competencies (from performance management system).
• Exceptional verbal and written communication skills; ability to build relationships with patients, physicians, management, staff, and other customers.
• Projects confidence, professionalism, and servant leadership in guiding others.
• Maintain patient confidentiality in accordance with Northwestern Memorial Health Care policies.

Qualifications

Required

• Bachelor s degree in nursing with master s degree or master s degree in nursing. Exceptions considered for applicants with a Bachelor s degree actively enrolled in a master s program. External and internal applicants must be within 1 year of completion.
• Three years of nursing or health care experience with increasing responsibilities.
• Basic life support (BLS) certification.
• Current clinical license in the state of hospital residence.
• Magnet-recognized certification for the specialty area.
• PALS Certification within 6 months of hire.

Preferred

• Minimum of 3 years of supervisory or management…