Account Services Coordinator HealthLab-Full-time Days

Description

This is a full-time position based out of Central DuPage Hospital in Winfield.

This position is remote, however, travel to client sites is required.

The Account Service Coordinator will support clients throughout the Chicago area with primary responsibility for Chicago, the Western suburbs and the near North suburbs.

Health Lab Account Service Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• This position will serve as the Sales/Client support liaison both in-house and out in the field setting. In this role, the Account Services Coordinator will maintain relationship management responsibility while executing new project startups and assisting with the on-boarding process supporting both the Sales & Client piece. Identify, prioritize and oversee day-to-day service needs specific to a client office. This position will establish and maintain customer relationships with key operating and clinical leaders both in person and via telephone communication.
  
  Effective coordination across NMHC teams will be essential to meeting entity needs and customer expectations. This position is responsible for recognizing trends in clients’ offices and facilitating re-education alongside the sales/service and phlebotomy teams.
  
  Ongoing and effective communication of all issues, including a required escalation of outstanding issues and status updates, are expected. This position will require travel to client offices 3-5 days a week.

• Provide a high level of customer service both internally and externally.
• Ongoing support of our teams and the overall business including various pricing projects and special requests.
• Act as a liaison between the client, sales team, main lab, supply, courier, LIS, client services and billing.
• Provide ideas and suggestions to increase efficiencies not only in regards to client office but also internal processes.
• Responsible for on-boarding new account startups from start to completion working alongside the sales rep and key personnel in the client office.
• Ability to effectively work with Health Lab internal operations along with new clients to resource prioritized initiatives and elevate as necessary
• Responsible for on-going management of p-file trends and deliver improvement measures
• Attend meetings as needed to review client dashboards/issue tracking and communicate accordingly
• Participate / Coordinate end user testing/acceptance of system changes and modifications with client interfaces along with sales.
• Problem solves application and workflow issues and works through barriers to achieve results by collaborating effectively with operations
• Serves as an expert in process improvement in assisting end users and operational leaders in effective workflow design supported by decision support tools
• Conduct ongoing on-site visits to client accounts to initiate and form relationships in an effort to retain client relationships.
• Attend on site meetings, as required.
• This position will require a high level of organization, time management, and problem resolution.

• Minimum of 1-3 years of customer service experience.
• Recent college graduates are encouraged to apply.
• Bachelor's degree.

• MLT or equivalent lab work experience.
• CERT MLT

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide…