Data Entry Clerk

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on Linked In, X, You Tube, and Facebook.

Inviting applications for the role of Senior Process Associate
, Work Order and Repair Order Analyst!

In this role, you will be responsible for Create and manage assigned Order transaction types, scan quotes, and other relevant documents. You will also run reports to manage daily work, and give business updates on repair opportunities, open orders, and historical trends.

You will be expected to be focused, have great attention to detail, be able to prioritize tasks, and work as a team towards deadlines and task resolution.

• Responsible for routing out customer‑owned Line Replaceable Units (LRUs) to various repair vendors based on the part and sourcing agreement.
• Interact with our customers and vendors to determine the scope of repair, requirements, and part replacements if their LRU cannot be repaired.
• Book all transactions, run reports to manage daily work, and give customer and business owners’ updates for open orders and historical trends.
• Responsible for interface with various levels of the organization for key updates.
• Will need to build customer relationships with the assigned customers to maintain customer service levels and assistance to the customer in identifying new opportunities.
• Responsible for routing out material to various repair vendors based on the part demand set by the business Platform Managers and sourcing agreement.
• Interact with our vendors to determine the scope of repair required, quote approvals, shipping requirements, and status reports to provide to business platform owners.
• Create and manage assigned Order transaction types, scan quotes and other relevant documents, run reports to manage daily work, and give business updates on repair opportunities, open orders, and historical trends.
• Manage aged orders to reconcile for closure.
• Ensure vendors are quoting at contract agreements, approving vendor quotes provided by the client Platform Manager’s guidelines, and meeting TAT commitments.
• Communicate missed and/or potential vendor contract commitment misses.
• Generate and process weekly Opportunities Report for assigned program(s).
• Responsible for interface with various levels of the organization for key updates.
• Build vendor relationships with the assigned vendors to maintain service levels for pricing and TAT.
• Process USM Web App transfers and Purchase Orders following the assigned guidelines provided by the client Platform Managers.
• Monitor all Orders that are closed/received within scheduled dates or 30 days.
• Reporting, special projects, and programs assigned by the business.
• Collecting, managing, and scanning required trace paperwork for assigned incoming parts when needed. May required physical walking to the warehouse.
• Provide Repair Order status reports with updated information every week.
• Provide past due Order reports every week.
• Provide historical Order reports monthly.
• Generate weekly Opportunities Report for assigned program team(s).

• High School Graduate
• Good Writing/Email skills (MS Outlook, MS Teams)
• Great communication…