Patient Scheduler

Job purpose:

The Office Assistant will greet and welcome patients as they enter the office, be responsible for keeping the lobby and front desk areas clean and tidy, and perform other clerical tasks as required. The Office Assistant will work independently to verify insurance on all patients via phone, email, and/or fax as applicable. The Office Assistant must be coachable to perform tasks assigned to them.

Duties and responsibilities

Welcoming patients and updating their information in the dental software(s)
Confirming appointments

Registering new patients according to established office protocols

Verifying insurance

Assisting patients to complete all necessary forms and documentation

Answering and managing incoming calls

Responding and complying to requests for information

Preparing documentation for upcoming appointments

Checking daily appointment schedules and filling gaps to ensure positive production

Monitoring and replying to e-mails and voicemails

Maintaining a professional reception area Safeguarding patient privacy and confidentiality

Maintaining OSHA and HIPPA Compliance Perform all other duties as assigned

Education:

High School degree or equivalent required

Experience:

Exceptional written and verbal communication skills required

Working conditions

Dental practices run at a fast pace and office assistants will be required to keep up with the flow ofdoctors and patients.

Physical requirements

Office Assistants will be required to:

Sit for long periods

Look at a computer screen for extended periods

Stand for long periods.

Lifting up to 50 pounds

Reports to:

Area Director of Operations / Operations Manager Direct reports:
None
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