Repair Order Analyst

Inviting applications for the role of Repair Order Analyst!

In this role, you will be responsible for manage assigned Order transaction types, scan quotes, and other relevant documents. You will also run reports to manage daily work, and give business updates on repair opportunities, open orders, and historical trends.

You will be expected to be focused, have great attention to detail, be able to prioritize tasks, and work as a team towards deadlines and task resolution.

• Book all transactions, run reports to manage daily work, and give customer and business owners’ updates for open orders and historical trends.
• Responsible for interface with various levels of the organization for key updates.
• Interact with our vendors to determine the scope of repair required.
• Entry data, quote approvals, shipping requirements, and status reports to provide to business platform owners.
• Ensure vendors are quoting at contract agreements, approving vendor quotes provided by Platform Manager’s guidelines, and meeting TAT commitments.
• Communicate missed and/or potential vendor contract commitment misses.
• Generate and process weekly Opportunities Report for assigned program(s).
• Responsible for interface with various levels of the organization for key updates.
• Build vendor relationships with the assigned vendors to maintain service levels for pricing and TAT.
• Process USM Web App transfers and Purchase Orders following the assigned guidelines provided by the Platform Managers.
• Monitor all Orders that are closed/received within scheduled dates or 30 days.
• Reporting, special projects, and programs assigned by the business.
• Collecting, managing, and scanning required trace paperwork for assigned incoming parts when needed. May required physical walking to the warehouse.
• Provide historical Order reports monthly.
• Generate weekly Opportunities Report for assigned program team(s).

• High School Graduate
• Good Writing/Email skills (MS Outlook, MS teams).
• Great communication skills – (lead meetings, launch external communications, etc.).
• Excellent attention to detail, organizational, and analytical skills.
• Ability to work with large volumes of data and documentation while ensuring accuracy and compliance.
• Strong communication skills for collaboration with internal teams, lessors, regulators, and customers.
• Strong understanding of aircraft engine maintenance programs, life-limited parts tracking, and regulatory requirements.

• Experience of working on ERP, Order entry, Vendor interactions.
• Supply Chain Knowledge (Aviation or Repairs are a bonus).
• MS Excel, beginner to intermediate.
• Interactions with Leadership teams internal and customers.

Los Angeles, California based candidates are not eligible for this role.

Winfield, Kansas area candidates are eligible for this role only.

The approximate hourly base compensation for this position is between $21.00/hr. to $24.00/hr the actual offer, reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.