Customer Service Rep Winfield, KS

Customer Service Rep (6347) Domino's - Winfield, KS

• Part-time
• Job Category Org:
  Store Customer Service Rep

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Accurately take and process orders and transactions received either in person or over the phone. Provide outstanding customer service. Check all products for accuracy against quality standards. Support the restaurant by performing other workstation duties. Comply with Domino’s uniform, appearance, and operations standards, and with federal, state, and local laws and ordinances.

• Receive and process telephone orders.
• Handle sensitive and confidential customer information responsibly.
• Execute credit transactions.
• Provide quality customer service through positive and professional interaction with customers in person or by phone.
• Work as part of a team, support other workstations, complete closing duties including cleaning.
• Operate all equipment, clean equipment and facility daily, perform assigned workstation duties including making quality products, preparing ingredients, and taking orders.
• Perform basic math calculations accurately and quickly.
• Make correct monetary change.
• Use verbal, written, and telephone skills to take and process orders; coordinate motor tasks and enter orders using a computer keyboard or touchscreen.
• Stock ingredients from delivery area to storage, work area, and walk‑in cooler; take inventory and complete associated paperwork.

STANDING:
Most tasks are performed from a standing position. Walking surfaces include ceramic tile “bricks” with some linoleum in the back area. Height of work surfaces is between 28” — 48”. WALKING:
Walking is generally in short distances for short durations. SITTING:
Paperwork is normally completed in an office at a desk or table. LIFTING:
Bulk product deliveries are made twice a week or more and are lifted/moved to walk‑in cooler or other sections of the store by the team member. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' × 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.

CARRYING:
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. PUSHING:
Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"—72" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. CLIMBING:
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance. STOOPING/BENDING:
Forward bending at the waist is necessary at the pizza assembly station. Duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day. REACHING:
Reaching is performed continuously; up, down and forward. HAND TASKS:
Eye‑hand coordination is essential. MACHINES, TOOLS, EQUIPMENT, WORK AIDS:
Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

EXPOSURE TO:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks, such as couponing. In‑store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk‑in cooler. Hot surfaces/tools from oven up to 500 degrees or higher.

Sharp edges and moving mechanical parts. SENSING:
Talking and hearing on telephone. Near and mid‑range vision for most in‑store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS:
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Must be 16 years of age or older. Possess basic math and problem‑solving skills. Must be able to work scheduled or unscheduled shifts, which will include nights, weekends, and as emergencies arise. Must be cross‑trained and perform other workstation duties within the restaurant as needed. Bilingual in certain markets. Non‑exempt, hourly position.