Floater, Finance & Banking

What we’re looking for

Someone to provide excellent customer service while accurately and efficiently processing teller and new accounts transactions in accordance with RCB Bank policies and procedures and within regulatory requirements. Someone to support branches across a specified region by filling staffing gaps and assisting locations experiencing increased transaction volume or temporary staff shortages. Someone responsible for upholding consistent customer service standards, maintaining strong fraud-prevention awareness, and promoting products and services that enhance the customer’s banking experience, regardless of assigned branch.

Someone to help safeguard Bank assets by following established fraud-prevention, cash-handling, and security procedures.

• Floaters are required to work a minimum of one (1) year in this position before applying for other internal positions.

• You have a desire to learn bank products and services to assist customers.
• You have strong organization, clerical, and process skills with the ability to manage multiple tasks effectively.
• You understand basic fraud indicators and are committed to proper escalation procedures.
• You can follow detailed procedures and maintain accuracy in changing environments.
• You care about your community and have a desire to be involved.

• Provide teller and CSR support at various branches based on staffing needs, adapting quickly to different branch environments, staffing structures, and operational workflows.
• Examine cash, checks, and other supporting documents to verify authenticity, identify potential fraud or suspicious activity, and protect the bank from financial or reputational loss; follow established escalation procedures when encountering unusual or irregular transactions.
• Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to applicable laws and regulations.
• Professionally assist customers with concerns and/or questions that may arise during the transaction and refer to a supervisor or other departments as needed.
• Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior or questionable documentation.
• Ensure compliance with fraud-mitigation practices.
• Balance drawer at the end of shift and report any outages to supervisor.

• Minimum one (1) year of proven customer service experience.
• Cash handling experience.
• Previous experience in banking and knowledge of banking processes.
• High school diploma or GED.
• Successful completion of teller and CSR essentials training programs after hire.

• Previous experience as a floater.
• Understanding of time accounts and IRAs.

We offer a fun, challenging work environment with an emphasis on family, community, and technology.

• Medical Plan
• Prescription Drug Plan
• Teladoc
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & dependent care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

Individuals in this position must be able to perform essential functions and physical demands within a documented working environment: an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer and other office equipment.

Employees are typically seated at a personal desk for most of the day and must be capable of working under general supervision, working independently, and cooperating with coworkers and customers. The role requires regular and reliable attendance and the ability to work varying hours.

RCB Bank is an equal opportunity employer. We offer equal employment opportunity to all persons without regard to race, color, religion, age, marital or veteran status, sex, national origin, physical or mental disability, or any other legally protected class.