Communications Officer

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Full Time Technical Winfield, KS, US

5 days ago Requisition

COWLEY COUNTY JOB DESCRIPTION

JOB TITLE :
Communication Officer I

DEPARTMENT :
Emergency Communications

FLSA STATUS :
Non-Exempt

SALARY GRADE : C

Position Summary:

Answers and processes emergency 9-1-1, non-emergency and administrative phone calls for service from the public. Performs emergency 9-1-1, non-emergency, and field unit-initiated dispatching to medical, fire, and law public safety field units.

Essential duties and responsibilities

• Answers 9-1-1 emergency calls, non-emergency calls, administrative calls, and radio calls, ascertaining nature of those calls, gathering necessary information, and transmitting or relaying information for appropriate public safety response.
• Broadcast’s location, time and nature of incident; contacting all required personnel and other local concerns (i.e. any other emergency first responders or county/city public work services) in the event of an emergency situation; ensuring the presence of on call, back up and/or reserve units by contacting personnel designated for call-back; relaying information as required.
• Performs Emergency Medical, Fire, and/or Law Enforcement Dispatching to assist callers with aiding victims in medical distress by talking them through basic lifesaving procedures, fire incidents and/law enforcement calls.
• Monitors radio traffic for safety of all first responders.
• Completes requested NCIC/KCJIS transactions as requested by authorized law enforcement personnel.
• Maintains call logs and status of on duty personnel through computer aided dispatch (CAD).
• Maintains communication documents and records.
• Maintains on-going contact with personnel responding in an emergency situation and keeps them informed of all incoming pertinent information in a timely manner.
• Maintains work area and equipment in clean and working condition.
• Attendance at training, workshops and seminars as needed for continuing education.
• Performs other duties as required.

Position Requirements:

Experience:

• None required.

Education:

• High school diploma or equivalent.
• Formal continuing education in public safety communications, criminal justice, fire science, emergency medical services, or related field is preferred, but not required.

Certifications/Licenses:

• Valid driver’s license with a safe driving record as determined by the employer with reliable transportation.
• Must not have a recent record of suspension or revocation of driver’s license in any state.
• NCIC certified within 6 months of employment.
• APCO PST1 certified within the first year of employment.

Knowledge, Skills, and Abilities:

• Working knowledge of 9-1-1 phone system, administrative phone system, Emergency Medical Dispatching (EMD), radio console, computers, electronic mapping, county/cities’ geography, NCIC/KCJIS Terminal, Internet, Radio Standards, performance standards, Standard Operating Procedures (SOPs), voice recorders/playback, and electronic data processing; working knowledge of modern office practices and procedures.
• Skill in operation of job-related equipment.
• Thorough knowledge of the RMS and CAD systems.
• Ability to rapidly assess situations through critical thinking, make quick decisions and take appropriate action under normal or stressful situations.
• Ability to communicate effectively verbally in a clear and concise manner, as well as, in writing, during normal or stressful situations.
• Thorough knowledge of communications codes and signals used for emergency dispatching.
• Maintains and exercises discretion and integrity at all times.
• Ability to talk and hear in person and by telephone, as well as two-way radio; ability to see and read reports, printouts, electronic mapping, and data on multi-display computer screens.
• Possesses hand/eye coordination adequate to operate radio controls, computer keyboards, mice, and phone systems.
• Ability to be at their workstation for extended periods of time. No established breaks are provided. Leaving the building is often restricted or prohibited. Depending on…