Communication Officer I

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Cowley County

311 E 9th Ave. Winfield KS, 67156

Answers and processes emergency 9-1-1, non-emergency and administrative phone calls for service from the public. Performs emergency 9-1-1, non-emergency, and field unit-initiated dispatching to medical, fire, and law public safety field units.

Answer 9-1-1 emergency calls, non-emergency, administrative and radio calls, ascertain nature of the calls, gather necessary information, and transmit or relay information for appropriate public safety response. Broadcast location, time and nature of incident; contact all required personnel and other local concerns (i.e. any other emergency first responders or county/city public work services) in the event of an emergency. Perform Emergency Medical, Fire, and/or Law Enforcement Dispatching to assist callers with aiding victims in medical distress by talking them through basic lifesaving procedures, fire incidents and/law enforcement.

Monitor radio traffic for safety of all first responders. Complete requested NCIC/KCJIS transactions as requested by authorized law enforcement personnel. Maintains call logs and status of on duty personnel through computer aided dispatch (CAD). Maintains communication documents and records. Maintains on-going contact with personnel responding in an emergency and keeps them informed of all incoming pertinent information in a timely manner.

Maintains work area and equipment in clean and working condition. Attendance at training, workshops and seminars as needed for continuing education.

Working knowledge of 9-1-1 phone system, administrative phone system, Emergency Medical Dispatching (EMD), radio console, computers, electronic mapping, county/cities geography, NCIC/KCJIS Terminal, Internet, Radio Standards, performance standards, Standard Operating Procedures (SOPs), voice recorders/playback, and electronic data processing; working knowledge of modern office practices and procedures. Thorough knowledge of the RMS and CAD systems. Ability to rapidly assess situations through critical thinking, make quick decisions and take appropriate action under normal or stressful situations.

Ability to communicate effectively verbally in a clear and concise manner, as well as, in writing, during normal or stressful situations. Thorough knowledge of communications codes and signals used for emergency dispatching. Ability to adhere to KCJIS/NCIC Security Standard