Service Advisor

Join to apply for the Service Advisor role at Fields Auto Group
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Fields is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships. Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five:
Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

• Medical, Dental, Vision, Short- and Long-Term Disability
• Paid Basic Life Insurance
• 401(k) Plan
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Saturday Lunches
• Discounts on products and service

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Excellent communication skills with customers
• Professional, well-groomed personal appearance
• Acceptable motor vehicle driving record according to dealership guidelines
• Willing to submit to pre-employment background check

• Regularly required to stand, walk, use hands to finger and reach, climb or balance, and talk or hear.
• Frequently required to stoop, kneel, crouch, or crawl.
• Occasionally required to sit.
• Must regularly lift and/or move up to 40 pounds.
• Specific vision abilities required include close vision and depth perception.
• Test driving customer's vehicles.

• Frequently exposed to moving mechanical parts and fumes or airborne particles.
• Noise level in the work environment is usually moderate.