Insurance Administrator, Administrative​/Clerical

The Insurance Administrator role provides excellent customer service through the timely and accurate processing of insurance policies and vehicle registrations, including renewals, cancellations, and expirations, as well as maintain excellent interdepartmental relationships. We are looking to hire a 15-month fulltime term role.

Your role:

Attention to detail. Customer service excellence. Highly accountable.

• Verify and ensure assets have proper insurance and registration in compliance with requirements.
• Review and process external insurance policies and registration documents, promptly updating our system to reflect accurate coverage.
• Proactively engage with insurance agents and customers to rectify non-compliant policies.
• Address insurance and registration cancellations with efficiency, contacting customers and/or insurance agents for timely reinstatements.
• Escalate insurance delinquencies to Collections following established procedures.
• Secure confirmation of insurance for assets ineligible for the Loss Damage Waiver program.
• Handle insurance-related correspondence using a variety of communication methods, including issuing letters, and final notifications.
• Provide prompt and informative responses to customer inquiries, maintaining a customer-centric approach.
• Manage the Loss Damage Waiver program for eligible leases, including quoting fees and processing enrollment or removal from the program throughout the lease term.
• Process Power of Attorney requests efficiently by taking consideration for provincial nuances and collaborate with provincial registry offices to resolve issues and ensure compliance Contribute as a collaborative team player, emphasizing process improvement and clear communication.

Your team:

As part of the National Leasing sector, you’ll be on a team of six colleagues, and you’ll report to the Team Manager. Our team stands out for its expertise in equipment leasing & financing – supporting equipment dealers with hassle‑free financing solutions & secure equipment with a full range of financing in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries across Canada.

We offer a wide range of ongoing learning opportunities for your development, including hands‑on learning, training courses and collaborating with colleagues who have varied expertise and profiles.

Prerequisites:

• Post secondary education or equivalent work/training experience
• General Insurance Essentials Course completion or equivalent insurance industry courses are considered an asset
• 2+ years of customer service or office administration experience
• Prior insurance industry experience considered an asset

• Artificial Intelligence
• Diversity
• Inclusion
• Teamwork
• Cybersecurity
• Empathy
• Initiative
• Learning
• Agility
• Resiliency

In addition to competitive compensation, you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Group insurance
• Generous pension plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting‑edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier‑free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on‑the‑job learning and training, co‑development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

We foster inclusion in an environment where each person's unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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