Service Coordinator, serviceQ
Job in
Winnipeg, Manitoba, Canada
Listing for:
Qualico Canada
Full Time
position
Listed on 2026-02-16
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator
-
Customer Service/HelpDesk
Office Administrator/ Coordinator
Job Description & How to Apply Below
Job Overview
Reporting to the Service Manager, as the Service Coordinator you are responsible for validating warranty service requests and coordinating both emergency and non-emergency repairs. You also manage record keeping systems and act as the contact between homeowners and trades.
Your day-to-day responsibilities will include:
Managing service requests ensuring completion in a timely manner. Following up on work orders on a weekly basis.Responding to inquiries or concerns from homeowners or other departments professionally.Reviewing customer warranty service requests and liaising to ensure creation of clear and concise service work orders.Preparing reports for warranty service items, updating final warranty inspection deficiencies and creating service work orders prior to warranty services close-out.Providing support to other projects and duties as assigned.As our ideal candidate, you are…
Organized; you effectively manage your time while balancing multiple priorities.A strong communicator; you clearly express your thoughts in conversation and in written communication.An active listener; you seek to understand and listen to others in a non-judgmental way.Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.Essential Requirements
High School Diploma or equivalent.Minimum 1 year of customer service experience.Valid driver’s licence and access to a reliable vehicle.Satisfactory verification of criminal record check.Comfortable using office equipment and Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint).Preferred Qualifications
Basic knowledge of construction practices is preferred.What We Value
Creating trusting and successful working relationships.Setting clear, measurable and achievable goals.Cooperating with team members in an open, positive and respectful manner.Taking responsibility for the outcomes of decisions and actions.Staying current on technical job skills.Working Conditions
You primarily work in an office setting during regular business hours. Travel to sites and overtime may occasionally be required.
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