Join the ride!
Position
:
Continuous Improvement - Regional Customer Experience Specialist
Location
: ACX Corp - Winnipeg, Manitoba
Classification
:
Full time, Onsite, Immediate Opportunity
Salary:$75,000-$85,000 + Bonus:
Up to of the Region’s Earnings Before Tax (EBT)
Part of a bigger team!
Auto Canada/ACX is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
Our Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.
Your area of focus.
The Continuous Improvement - Regional Customer Experience Specialist is responsible for leading, training, and mentoring the administrative team, ensuring that all processes are executed efficiently, accurately, and in alignment with company standards. This leadership role focuses on building administrative excellence and supporting the region’s operational and financial success.
What drives your day to day?
Primary responsibilities include, but are not limited to:
Leadership & Team Development
Lead, mentor, and train administrative staff to build proficiency in company systems and tools.Establish and enforce best practices across administrative functions.Promote accountability, professionalism, and continuous improvement within the team.Operational Management
Oversee administrative workflows to ensure efficiency and a high-performing work environment.Maintain exceptional customer service standards for internal and external interactions.Monitor performance, identify gaps, and implement corrective training and support.Financial Oversight
Supervise Accounts Payable (AP), Accounts Receivable (AR), and payment processing activities.Partner with accounting to ensure timely reconciliations and accurate financial reporting.Ensure compliance with financial policies and internal controls.Reconciliations & Compliance
Ensure timely and accurate vendor and financial reconciliations.Maintain compliance with documentation standards for HR, payroll, accounting, and vendor management.Cross-Functional Collaboration
Serve as liaison between administrative team and departments such as HR, IT, Operations, and Accounting.Provide leadership with accurate reports, updates, and actionable recommendations.Process Improvement
Identify and implement workflow enhancements to improve efficiency and accuracy.Develop tools and feedback systems to increase productivity and reporting effectiveness.What are the must haves...
Minimum of 3 years experience in a Collision Centre Estimator, or Office Manager role.Ability to be professional and deliver exceptional service to clientsExcellent verbal and written communication, combined with the ability to interact and gain the support of senior leadership and other decision makersStrong organizational and time management skillsAbility to manage priorities, perform a variety of tasks and meet required deadlines and targetsA person who is a team player, of high integrity who is trusted by others and consistently honors their commitmentsDetail oriented, self-motivated and resourcefulExcellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.)Must possess a valid driver's license and a safe driving historyThe Perks.
Competitive Compensation and Benefits PackageEmployee Vehicle Purchase & Service PlansEmployee and Family Assistance ProgramsCompany-wide appreciation events and contests throughout the calendar yearProfessional development and the opportunity to grow your careerAnd those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their…
