PIPP Support Services Clerk

Position: PIPP Support Services Clerk )
Responsibilities   As the PIPP Support Services Clerk, you will be responsible for clerical duties of moderate complexity, in accordance with policies, procedures and established precedents.
Provide administrative support to the Case Managers and Benefit Administrators, preparing claimant correspondence and arranging claimant travel and accommodations.
Open and sort all incoming mail for injury claims and distribute documents for all injury claims staff.
Prepare outgoing correspondence including customized, dictated, and template forms and letters that contain sensitive information requiring a high level of confidentiality.
Navigate the BI3 program to upload or print documents, search for information, and adjust data and reserves according to direction.
Print documents for the case owner to complete during the initial meetings or to be sent out by mail.
Arrange for delivery of documents via priority post, registered mail, and courier.
Review, sort, and distribute injury claims mail.
Handle incoming documents submitted with insufficient claims information according to procedures.
Perform claim file administration, including claim closure and data updates within BI3 and other supporting systems.
Coordinate employee and claimant travel, as required.
Support and assist with clerical functions within the department.
Perform other duties as assigned.
Qualifications

Education:

High school diploma or equivalent.

Experience:

One year of practical experience in an office environment.
Technical Knowledge and Skills   Working knowledge of Microsoft Office, including Word and Excel.
Working knowledge of Share Point.
Knowledge of the BI3 (asset).
Ability to type a minimum of 50 words per minute—testing may be required to demonstrate this ability.
Handles multiple tasks and prioritizes assignments to meet deadlines.
Works with accuracy and attention to detail.
Works independently in a fast‑paced environment.
Establishes and maintains effective relationships with leaders, peers, and vendors.
Benefits  We offer a comprehensive health benefits program that includes flexible health, dental and vision plans; health‑spending account; travel health coverage; and other extended health benefits such as ambulance, massage and physiotherapy.
We offer financial security benefits including registered pension plan (group, dependent, and optional life insurance coverage), sick leave to cover short‑term disability, and long‑term disability.
We offer wellness programs that focus on work‑life balance, including vacation entitlement, maternity, parental and adoptive leaves, bereavement and family responsibility leaves, employee and family assistance program, mental‑health programming, onsite employee gym facility (Cityplace), discounted gym memberships, and wellness account.
Diversity, Inclusion, and Employee Recognition  Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier‑free organization where individual values, beliefs, and practices are respected and appreciated for the diversity they bring to our work life.
We recognize employees for their contributions through various outlets for leaders and peers to reward each other for work well done.
We support professional development through in‑house training, career development, and an educational assistance program.
We encourage a safe and healthy work environment through various safety, health and workplace policies and programs.

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