Sr. Facilities Coordinator

Summary

Assist with operation, troubleshooting, diagnostics, housekeeping, and repairs on commercial buildings.

The Senior Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of client facility needs.

• Provide general overall facility management services including continuous monitoring of office/facility
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up with clients to ensure customer satisfaction
• Respond to all facility inquiries and complaints, verify problem and take necessary corrective action
• Remain knowledgeable regarding all operational aspects of building systems
• Coordinate with outside contractors for service and repairs of equipment
• Follow protocol for effective building‑specific maintenance and safety procedures
• Maintain ongoing communication with contractors, client, and team
• Assist with inspection of sites within assigned building portfolio
• Create and assign work orders to engineering staff, subcontractors, and vendors
• Report on open and closed work orders and check status of open work orders with assigned party
• Request, review and submit work orders, bids, proposals from vendors
• Verify final invoice pricing and process payments timely
• Assist in monitoring and assessing vendor performance
• Train vendors on work order and billing procedures
• Manage complex work orders such as environmental issues and disaster recovery
• Manage service and performance of vendors and landlords for timely completion of jobs
• Create and record appropriate written communication between all parties
• Schedule and document maintenance and repairs on building equipment
• Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates
• Provide process and procedures training and direction to recent associates
• Coordinate special events in support of client
• Assist with measuring and reporting key performance indicators against service level agreements
• Provide facilities helpdesk services on behalf of client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

• Communication Proficiency (oral and written)
• Customer Focus
• Initiative
• Sense of Urgency
• Multi-Tasking
• Detail Oriented
• Financial Knowledge
• Time Management Skills
• Team Oriented

• High school diploma or GED required
• Associate’s or Bachelor’s degree in facilities management, building, business, or other related field preferred

• Minimum 3‑5 years of experience in an administrative, accounting or tenant services capacity
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
• Previous customer service experience
• Prior experience working in facilities/property management, commercial real estate or professional services industries preferred

$60,486.00 - $71,160.00

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to c Please refer to the job title and job location when you contact us.

Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation lors du processus de recrutement, veuillez soumettre votre demande par courriel à c