Sr. Facilities Coordinator

Position: Sr. Facilities Coordinator )
Summary  Assist with operation, troubleshooting, diagnostics, housekeeping, and repairs on commercial buildings.
Position Summary  The Senior Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of client facility needs.
Essential Functions & Responsibilities   Provide general overall facility management services including continuous monitoring of office/facility
Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
Follow up with clients to ensure customer satisfaction
Respond to all facility inquiries and complaints, verify problem and take necessary corrective action
Remain knowledgeable regarding all operational aspects of building systems
Coordinate with outside contractors for service and repairs of equipment
Follow protocol for effective building‑specific maintenance and safety procedures
Maintain ongoing communication with contractors, client, and team
Assist with inspection of sites within assigned building portfolio
Create and assign work orders to engineering staff, subcontractors, and vendors
Report on open and closed work orders and check status of open work orders with assigned party
Request, review and submit work orders, bids, proposals from vendors
Verify final invoice pricing and process payments timely
Assist in monitoring and assessing vendor performance
Train vendors on work order and billing procedures
Manage complex work orders such as environmental issues and disaster recovery
Manage service and performance of vendors and landlords for timely completion of jobs
Create and record appropriate written communication between all parties
Schedule and document maintenance and repairs on building equipment
Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates
Provide process and procedures training and direction to recent associates
Coordinate special events in support of client
Assist with measuring and reporting key performance indicators against service level agreements
Provide facilities helpdesk services on behalf of client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
Key Competencies   Communication Proficiency (oral and written)
Customer Focus
Initiative
Sense of Urgency
Multi-Tasking
Detail Oriented
Financial Knowledge
Time Management Skills
Team Oriented
Education   High school diploma or GED required
Associate’s or Bachelor’s degree in facilities management, building, business, or other related field preferred
Experience   Minimum 3‑5 years of experience in an administrative, accounting or tenant services capacity

Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
Previous customer service experience
Prior experience working in facilities/property management, commercial real estate or professional services industries preferred
Compensation  $60,486.00 - $71,160.00
Equal Employment Opportunity Statement  Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to c Please refer to the job title and job location when you contact us.
Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation lors du processus de recrutement, veuillez soumettre votre demande par courriel à c

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