Claims Processor

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We are looking for a Claims Processor to join us in our Winnipeg Office.

The Claims Processors (Life Claims) are responsible for the overall department workflow. They must meet very strict deadlines in order to deliver new claims to the Analysts and Processors in a timely manner to ensure ample time for the adjusters to assess the claims. A backlog in this unit adversely affects the ability of Group Life Benefits to meet its service targets.

The Claims Processors are the first point of contact in the department, managing our general inbox with claim submissions and inquiries, as well as our toll-free line. Proper maintenance of departmental records assists the entire department by ensuring that required information is easily accessible. Advance payments are mailed within 24 hours of receipt of the request.

• Index all claim documents through our electronic claim system (LES) into new and existing claims;
• Set up new claims for adjusters to assess and pay;
• Follow up for missing information and issue funeral advances as required;
• Responsible for external phone calls;
• Handle incoming and outgoing mail including investigation and redirection as necessary;
• Monitor general department outlook inbox, answer inquiries, add to claim files or forward as needed;
• Pick up cheques and tax forms from lock box. Coordinate special handling for payments in excess of $500,000;
• File merge & purge vouchers and reports, maintain closed file records and forward closed files to company records;
• Handle in office tasks such as scanning, photocopying, mailing letters;
• Other duties as assigned.

• Communication: Interact effectively with all members of the department and with other departments, such as Selectpac, Member Administration, Group In-force Admin. & Banking. As phone Attendant, has daily contact with clients, claimants and brokers/sales representatives. Bilingual communication skill is desired;
• Customer Service: Effectively determines & satisfies customers needs in a timely, accurate & courteous manner;
• Attention to detail
  :
  Demonstrates a high level of accuracy and thoroughness in all aspects of work. Carefully reviews information, identifies errors or inconsistencies, and ensures tasks are completed correctly the first time. Maintains organized records, follows processes precisely, and consistently delivers high-quality results while meeting deadlines and metrics.
• Teamwork: Works well independently within a team environment. Shares information and fosters cooperation and builds relationships within the team.
• Managing change: Effectively handles the pressures of deadlines and fluctuating workloads;
• Technical skills: Proficient in the use of the technical tools required to complete all tasks:
  • Windows;
  • File Net (Life Electronic System)
  • Access Database (Life Claims Tracking);
  • Excel;
  • Word;
  • Mainframe applications PAS/ EAS/ LCW/ Prolific.

The base salary for this position is between $34,900- $47,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

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