Specialist, Business Solutions

Overview

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada.

As a Business Solutions Specialist, you will be a point of contact for management/executive level external customers to ensure positive customer experience and satisfaction. You will foster and maintain customer relationships and work with Business Development Directors and internal departments to pursue new business opportunities and identify additional revenue sources within existing client relationships.

• Ensure positive customer experience and satisfaction by providing support, information, and guidance about our products, services, and industry to existing, new, and potential customers.
• Act as the first point of engagement or escalation for management/executive level external customers and participate in sales meetings.
• Facilitate platform and process training sessions, review and coordinate client program changes, handle requests and enhancements, and resolve disputes.
• Work directly with the Business Development team and other FCT teams to pursue new business opportunities and identify areas to improve or grow existing client relationships.
• Analyze current programs and processes with clients, assess organizational needs, recognize improvement areas, and suggest new FCT services where possible.
• Understand client internal processes, identify gaps, and assist in developing new solutions.
• Facilitate the intake, review, internal coordination, execution, communication, and resolution of customer and vendor audits and assessments.
• Provide training for products and services to new and existing clients, business partners, and third‑party vendors through onsite sessions, webinars, and teleconferences.
• Demonstrate FCT‑DS products and services to potential clients during business development opportunities.

• Experience in collections and recovery, insolvency or related industry an asset.
• Experience in a customer‑facing solutions role an asset.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook and Internet Explorer).
• University or college education an asset.

Total Direct Compensation: 81,600 - 99,800 CAD, reflecting base pay plus any incentives or allowances, where applicable.

• Employee and Family Assistance Program (EFAP) and Wellness Essentials.
• Group retirement savings plan with company match.
• Paid holidays and generous paid time off.
• Hybrid work arrangements.
• Paid volunteer opportunities and charitable donation matching.
• Employee recognition programs that include referral incentives.
• Potential for performance‑based incentives and participation in a stock purchase plan.

FCT is an equal opportunity employer and is committed to an active non‑discrimination program. All terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap, sex, sexual orientation, gender identity and expression, creed, marital status, family status, age, or any other basis prohibited by law.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process. Applicants may be required to submit adequate medical or other documentation to Human Resources to support their accommodation request.