Operational Program Manager McKesson

Join McKesson as an Operational Program Manager leading technology initiatives across the Contact Center. Focus on continuous improvement and service transparency using AI.

You will be responsible for the operational execution of programs involving platform maintenance and project delivery. Partnering with engineering and service management, you'll translate operational demands into structured delivery actions while managing delivery cadence. Your role is crucial in fostering collaboration across departments to resolve blockers efficiently.

• Drive continuous improvement through operational program execution
• Act as accountable program manager for multiple projects
• Collaborate with service managers on delivery planning
• Manage sprint coordination and cross-platform dependencies
• Provide updates on risks and resource utilization to stakeholders

• Requires a degree and 10+ years of relevant experience
• Expertise in project management methodologies
• Capability to leverage AI tools for delivery enhancements
• Robust problem-solving and communication skills
• Familiarity with contact center technology preferred

Lead impactful projects and enhance operational effectiveness at McKesson.