Lead Service Manager

Position: Lead Service Manager Role at Mazergroup
Mazergroup, located in Navin, MB, is looking for a dynamic full-time Service Manager focused on construction equipment services. This position is crucial for driving customer satisfaction and shop efficiency through adept management.
You'll be responsible for scheduling technicians, managing service workflows, and acting as the primary customer liaison. Your expertise will help the team enhance service offerings, cope with demands, and maintain a safety-first culture, ensuring effective operations across all shifts.

Key Responsibilities:

• Schedule and optimize technician work for maximum efficiency

• Grow the service business via customer outreach initiatives

• Handle customer inquiries and service complaints effectively

• Manage service orders for equipment assemblies and repairs

• Accountable for department budget and performance goals
Requirements:

• 5+ years in a leadership role within the equipment sector

• Journeyperson certification in Heavy Duty or Agricultural Equipment is valuable

• Strong knowledge of construction equipment brands

• Excellent customer service and communication skills

• Valid driver’s license and willingness to travel
Bring your leadership capabilities to Mazergroup and enhance our service operations substantially.
#J-18808-Ljbffr