RBC Payments Operations Manager

Become an essential part of RBC’s strategy as the Manager, Operation Process Optimization in Toronto. Focus on the payments portfolio to encourage streamlined operations and heightened client satisfaction.
In this full-time role, you will be responsible for improving operational processes and ensuring that all activities align with strategic objectives. Your leadership will enable significant transformations within personal banking operations while utilizing data and insights to influence process design. This position is crucial for embedding automation and digitization into daily tasks.

Key Responsibilities:

• Oversee and optimize operational processes related to payments

• Maintain strong communication across LOB and RBC teams

• Analyze data trends to guide operational strategies

• Partner with teams to establish effective SLAs

• Support continuous improvement initiatives within operations
Requirements:

• Extensive knowledge of operational process documentation

• Experience managing complex risk and compliance issues

• Strategic leadership and problem-solving skills

• Exceptional ability to communicate and influence positively

• Data-driven problem-solving mindset with AI engagement
Shape the future of RBC’s operational effectiveness while enhancing the client journey as a valued member of our Toronto team.
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