Program Manager, Business Operations

Summary

The Program Manager, Business Operations will own the business lifecycle for key Product Development & Operations (PDO) tools and vendor relationships, ensuring accurate licensing, procurement, and financial tracking, as well as providing primary business partnership for SR&ED; and R&D; tax credit processes across multiple geographies.

The Product Development & Operations (PDO) team focuses on operational excellence, transformative innovation, and customer‑centricity, with a strong emphasis on AI, cloud, and data platforms. The Business Operations team enables these goals by building disciplined, data‑driven ways of working, optimizing tooling and vendor spend, and freeing engineers and product teams to innovate at scale.

The Program Manager, Business Operations will own the business lifecycle for key PDO tools and vendor relationships (including Bitbucket, Team City, Figma, and other specialized vendors). The role ensures licensing, procurement, and financial tracking processes are accurate, efficient, and aligned to company strategy; manages license intake, approvals, provisioning, and decommissioning for internal teams, customers, and partners.

The PM also serves as the primary PDO business partner for SR&ED; and R&D; tax credit processes across multiple countries, coordinating with the Tax team and technical leaders to design and run an automated, repeatable data pipeline for external auditors.

• Own license management for Bitbucket and Team City, including request, approval, provisioning, reallocation, and decommissioning for internal and partner use cases.
• Serve as the business approver for license requests, ensuring decisions align with budget, security, and usage patterns.
• Maintain accurate inventories and documentation for entitlements to support operations and audits.
• Drive procurement and renewals by gathering, comparing, and submitting quotes to ensure timely, right‑sized renewals.
• Collaborate with data and systems teams to keep contract, entitlement, and usage data consistent and traceable across systems.

• Act as the single business owner for in‑scope PDO vendor relationships, consolidating communication and simplifying invoice handling for technical leaders by validating invoices with owners and Finance to ensure alignment with scope, usage, and purchase orders, and resolving discrepancies.
• Track burndown and remaining balances on purchase orders for PDO vendors; provide forecasts and early warnings so funding adjustments can be made proactively.
• Align vendor spend and license allocation with PDO and Finance priorities around cost optimization and platform value, using data to inform renewals, expansions, and rationalizations.

• Partner with the Tax team as PDO’s point person for the SR&ED; tax credit program in Canada and R&D; tax credit programs in the United States and Ireland.
• Run and maintain simple scripts, filters, and schedules to export Jira data, monitoring automated runs and working with technical managers when requirements or data issues need escalation.

• Identify opportunities to embed automation, workflows, and self‑service into licensing, vendor management, and R&D; tax credit data processes.
• Document processes in a consistent, transparent way and provide clear, structured playbooks and FAQs so stakeholders can self‑serve.
• Champion continuous improvement and measurable outcomes, supporting PDO’s commitments to operational excellence, innovation, and customer success.

• Experience in program management, business operations, or a related role supporting engineering, product, or technology teams.
• Proven ownership of complex, cross‑functional processes (e.g., procurement, licensing, vendor management, or financial/operational programs) with clear, measurable outcomes.
• Familiarity with SaaS licensing concepts such as entitlements, utilization, credits, and cost optimization; exposure to developer and design tools is a plus.
• Comfort working with Jira,…